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Activating iPhone 5c, fails to update. New Sim, new activation.

Hello,

I am upgrading my old Moto G phone that I have been using for the past two years to an iPhone 5c. I just installed the sim card from TextNow and upon following the activation instructions I come across an update error.

I am at the stage where I dial ##873283#. From there it will flash Installing Update and then quickly follow with Update Failed. I have cleared my network settings, updated iOS and even did a full reset of the phone. Nothing is working for me. I turned off roaming and airplane mode is not on.

I do have my old phone, the Moto G and on, still signed into Textnow. I do not know if that affects anything. The iPhone has a clean ESN IMEI and is of the Sprint network.

 

What else should I try?

Sky Blankenship

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HI Sky and thanks for contacting TextNow support. The device you are switching to needs to be swapped over on our side before you will be able to activate the device. 

I've sent you an email to contact us directly as we will need to confirm some information before we will be able to complete the swap so just reply to that email and we will have that iPhone activated swiftly. 

Thanks

Valentina TextNow Support 0 votes
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Hi Tara! It seems as though your GSM SIM card is properly activated with your phone. If you'd like to switch to another phone, or activate another one on an additional line, you can certainly head over to our live chat support for further clarification/assistance :)

Valeria TextNow Support 0 votes
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