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moto g

My Moto G has no sound any more. I have tried everything possible but get nothing. It tells me that it is sending my audio to my email but when I check nothing is there.

 

Deborah Jackson

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Hi Deborah, 

Sorry to hear about your device issues! I have some steps that I'd like for you to try to alleviate this issue: 

1. Go to your phone's settings
2. Then select about phone > build number
3. Tap on it 7-10 times (you will see a pop-up informing you developer options have been activated)
4. Go back into the phone's settings menu and you will see developer options
5. Select AwesomePlayer and toggle it on

After those have been completed, please restart your phone and test it out! If you are still having issues, please feel free to contact us so we may test your device out in more detail! 

Valeria TextNow Support 0 votes
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Hey Valerie, I tried those steps that you provided to me and it worked like a charm. Thank you so much for your awesome help & support.

 

Deborah Jackson

Deborah Jackson 0 votes
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