Sorry to hear about your device issues! I have some steps that I'd like for you to try to alleviate this issue:
1. Go to your phone's settings
2. Then select about phone > build number
3. Tap on it 7-10 times (you will see a pop-up informing you developer options have been activated)
4. Go back into the phone's settings menu and you will see developer options
5. Select AwesomePlayer and toggle it on
After those have been completed, please restart your phone and test it out! If you are still having issues, please feel free to contact us so we may test your device out in more detail!