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My phone won't unlock.

 My keyboard turned off, so I turned my phone off and then back on so I could see if it'd fix it. Now, i'm locked out of my phone. The keyboard is not popping up and letting me type in the password. I'm not sure what to do and I really don't want to have to reset it. 

Malea 💖

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Hi Malea,

Definitely sorry to hear you're having that issue!

I'm afraid that issue you're describing does sound like it would require a factory reset to resolve, however I would recommend reaching out to one of our chat agents (they can be found in the bottom right corner of this page) to see if you might be able to avoid a reset at all.

We're hoping to hear from you soon to help get this resolved!

Erin TextNow Support 0 votes
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