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Switch phone

I would like to switch my Daughters phone from the replacement textnow phone back to her sprint phone now that I have gotten the screen fixed. Help please!

Alissa Marie

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Hey Alissa, 

I'd advise reaching out to one of our live chat representatives for assistance

You'll find our chat window in the bottom right hand corner of the website, during our regular business hours. 

Kristopher TextNow Support 0 votes
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Gee if only we could get help from the support!! This is the MAJOR reason TextNow gets negative reviews. Now because support didn't remove lost device I'm still unable to activate my own device and no one to help!

Penny Belvin 0 votes
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Hey Penny, 

Thanks for the feedback. Rest assured, we are truly dedicated to developing our support team and I genuinely apologize for the trouble you've had trying to reach one of our agents. 

I sent you a quick email regarding your concerns, please follow-up with me there. 

Kristopher TextNow Support 0 votes
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I was able to live chat with support and they were able to switch the phone over, with no problems. I was looking for a section online with the steps where I could input the numbers like I use to be able to do with my sprint account for them.

Alissa Marie 0 votes
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I'm glad to hear we were able to help out, Alissa! 

Kristopher TextNow Support 0 votes
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i was told that I had to call a representative to swap phones. for your own convenience your number is hard to find, Now I just want to cancel. how do I do that?

null null 0 votes
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Hi there! It's actually not necessary to call us if you're looking to swap between compatible phones. You can simply follow the instructions listed here

Since you are signed in with a free account, I can't look up your wireless account to assist you further here, but if you're still looking for directions on how to cancel your subscription, please follow the directions here 

Valeria TextNow Support 0 votes
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