Thanks for reaching out here!
I see that you also sent us an email, I have just responded there to get more information which may help locate your lost account.
You can also chat with a customer service agent directly in the bottom right hand corner of this window!
Our chat hours (Eastern time zone) are:
* Monday to Friday, 9am-9pm
* Saturday & Sunday, 9am-4pm
We look forward to getting to this resolved for you!