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Why can't I see sent or received emojis

I have a Samsung Galaxy S7 edge. When I send or receive Emojis I cannot see them all I see are question marks in place of emojis? How can this be fixed? I used to be able to see them may I receive assistance on this matter please?

TOO REAL

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Hi there!

Please contact us via chat during business hours so we can troubleshoot this issue with you and escalate it with out engineers and developers if it cannot be resolved. We're open again tomorrow between 9am - 4pm EST, and 9am - 9pm from Monday to Friday. :) 

Taylor TextNow Support 0 votes
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