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Textnow, i cant even deal.

I have explained this to 4 reps, who just go M.I.A during the troubleshoot.
First it was having to swap devices because my sister used her account to order my bday phone.
Then, not shortly after activation and reboot cycle a SCRTN appeared on my screen, while i was browsing through my account via tn app phone rebooted again, when phone turned on, did the same thing via app, this time my phone number changed itself to a number that started "435-339" which was a long DCall (tested by calling from my mother's landline" i got it switcged back to my original number. Which now brimg me to the current issue;;>> i need a knew number only when i try to change it, it does not give a list of 5 numbers and it says i have to wait 15 days!!! Pretty sure it was the process between the phone. Second issue; i still have ads in my TN app. Im really frustrated, ive been trying to get this Moto E to work how it was intended/indrouduced to me, i send screenshots of the ada via email NOTHING, i ask for assistance one reply back than nothing. Im about ready to return and get a refund...

Cynthia Rampa

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Hey Cynthia! I believe you may actually just be logged into the wrong account. 

So let's try this: Please go into your Google PlayStore and update the TextNow app. Once you've done that, open it and make sure you log into the cynnrampa1992 account. 

Past that, our service does not allow for manual phone number changes for 15 days after you initially changed it. So if you'd like to change it again, you can reach out to us directly! 

Valeria TextNow Support 0 votes
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And my data is pretty much none existent without wifi, ive tried every tip anf trick as suggested on TN website and nothing works. Im here troubleshooting alone smh

Cynthia Rampa 0 votes
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I am logged into my account, when i look at the menu bar in the tn i can see my number 435255 number and my email.
Could you help me get a new number with the same first 6 numbers?

Cynthia Rampa 0 votes
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I'm afraid that's the only 435-225 number we currently have available. 

Valeria TextNow Support 0 votes
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Okay, a number that is as close to Price Utah as possible will do

Cynthia Rampa 0 votes
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I'm afraid that we can't look up numbers based on region, but rather, by their area code. 

If you could please let us know the area codes (and the prefixes) that would work for you, we can look into it. 

Valeria TextNow Support 0 votes
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Hey Cynthia! Looks like you were able to speak to one of our live chat representatives and get this resolved, so I'm happy to hear that! 

Let us know if you need any further assistance :)

Valeria TextNow Support 0 votes
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I just bought a new phone and i cant find where to view or edit shipping address and stuff, can someone tell me how please?

kevin neal 0 votes
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Hey Kevin! I do apologize for the inconvenience and delay in getting back to you. 

It looks like the phone was already delivered yesterday to the original address. If you did not receive this package, please head over to our live chat support on textnow.com/wireless for further assistance. They are open between 10am-5:30pm EST! 

Valeria TextNow Support 0 votes
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