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Can't set up call forwarding, even though i just paid for it

I have the textnow app on my phone.  i wanted to forward calls that come to my textnow number over to a different number I have.  So I paid the 2.99 for the service.  But the phone still won't let me turn on call forwarding.  it gives me the option of paying for a subscription (which i already did), and when I click on that it says 'error, you already paid for that' etc.

anyone know how to fix this?

Webber Jenkins

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Hey Webber! I'm afraid that we can't see a premium subscription on your account. If you have the receipt for the upgrade, please send it to community@textnow.com so we can escalate and take a look! 

Valeria TextNow+Support 0 votes
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Hey Summer! I do see that you set a call forwarding number. 

With regards to it not going through, I'm afraid we will need some more information. Would you please be able to head over to our live chat support so we can test it out with you? 

Valeria TextNow+Support 0 votes
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