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phone

i ordered a phone and it's been five days

Joel Rodriguez

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I just went through this. Use the live chat option on the website and try to chat with someone. I did this today. And after 10 days, my phone was finally shipped out to me this afternoon. Good luck, Sir.

Sandy Griffin 0 votes
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Hey Joel! So there are a couple of things going on here. 

You would need to complete a fraud screening verification since it's a high end device. Additionally, it seems as though you purchased a layaway device, so you'd need to complete the 4 payments first before we're able to send out the device. 

Valeria TextNow Support 0 votes
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Hi Karen, you can place an order for a new phone through our website here.

Erin TextNow Support 0 votes
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