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Can't send texts but can receive texts

I have not been able to send messages, and i think this might be because I let my little cousin use my laptop and he spammed someone on here. if you could help me fix this issue? it would be greatly appreciated.

 

max pock

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Good morning! 

Max- I can't seem to find any indication on your account that would lead to your messages not sending. Would you please be able to speak with one of our live chat representatives to test this out a little more? 

Dave- if this is occurring on your Android app, I'd please ask that you try these steps first, then contact one of our live chat representatives as well, in case that did not resolve it!  

Valeria TextNow+Support 0 votes
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im on a chrome book and i can receive texts and send them but the people i send them to cant see them hellpp!

 

Ryan Kinsler 0 votes
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Hey Ryan! 

That seems strange, and we'd need to look into this a little more. Would you please be able to speak with one of our live chat representatives for further assistance and testing? 

Valeria TextNow+Support 0 votes
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Hi there,

It looks like you don't have an active phone number on your account. Please log out and log back into your account to receive a prompt for a new number that you can use to make and receive texts. If you need further assistance, please reach out to our live chat support team for troubleshooting help.

Erin TextNow Support 0 votes
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i am also having the same problem of being able to receive texts but not send\ them

Christallin Alonge 0 votes
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Hi Christallin,

Are you receiving any sort of error message when trying to send an outgoing text? We would like to do some testing with you and get some additional information regarding what platform you're using and what network you're connected to. 

Please email community@textnow.com or reach out to our chat support team so we can speak with you and assist you further.

Erin TextNow Support 0 votes
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help this is the same for me its really bad help me now

Joseph Klassen 0 votes
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Hi Joseph! Please head over to our live chat support on textnow.com/wireless for further testing/assistance with your account

Valeria TextNow+Support 0 votes
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My messages just now started not sending n I cleared my ache and everything so what's going on ?

Genesis Payton 0 votes
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Hey Genesis! You will need to test this out with our live chat support team on textnow.com/wireless between 10am-5:30pm EST 

Valeria TextNow+Support 0 votes
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I am having the same problem and i do not know if it is due to spam or what... Help please?

👑Danielle👑 💜 0 votes
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Hi Danielle,

We'll need to verify your account and get some more details to assist you with this. Our chat support team is available from 10am-5:30pm ET daily to assist you.

Erin TextNow Support 0 votes
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This has been  going on here and there the last couple months and its very frustrating, please help me fix

 

Michael Townsend 0 votes
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Hi Danielle, We'll need some more information to assist you. Please reach out to our chat support team for further assistance.

Erin TextNow Support 0 votes
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I've been having the same problem. I'm on a macbook air and I'm using Chrome. There are no messages that say that the messages haven't sent it's just they don't go through.

Sagan _ 0 votes
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Hey Sagan! I can't see any reason from my end on your account as to why your messages aren't being sent, so I would please ask that you head over to our live chat support between 10am-5:30pm EST so we can verify some more information with you! 

Valeria TextNow+Support 0 votes
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My Texts Are Not Going Through 

I can receive texts but when I send them no one gets them. HELP

lisa denson 0 votes
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Hey Lisa! 

I'm sorry to hear that. I'd please ask that you first try to clear your app by uninstalling and reinstalling it from the PlayStore. 

Valeria TextNow+Support 0 votes
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I cant send messages but can recieve them. I can send them but the other person cant recieve them.

Jalyssa Morrissey 0 votes
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