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Cannot make or receive calls on windows desktop

so ive had the app for awhile the texts work fine. but now I went out to by headphones with a microphone so I could make or receive calls as I'm looking for a job currently. well on the web version going into settings wont do a single thing except give me the option of allowing them to leave a message. so I downloaded the windows app and it doesn't even give me the option to go into settings so when I try to make a call it just says *click allow at the top right corner of your browser. and yeah nothing is even there. the only thing it does is when people call me they can leave a message. but I cant answer their calls or make any of my own. there appears to be no possible way to allow textnow to receive or make calls whatsoever.

Jordan Tracy

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Hi Jordan,

The Windows application is not currently supported for calling, but you should be able to enable the microphone via the web browser by going to your account settings and enabling the Mic in the Calling section. If you don't see this option, ensure that both your browser and flash player are up to date. The browser we recommend for the best quality of service is Google Chrome.

If you're still having trouble after that, click the chat button in the bottom right corner during business hours and a technical agent will be happy to help out!

Taylor TextNow Support 0 votes
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Jordan Tracy, I'm having the same problem with Text Now that you was so I was wanting to know if you were able to fix it and what did you do. I'm using windows 10 and the chrome browser. 

Thanks.

Kletta G 0 votes
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Hey Kletta, if you're using a Chrome browser, when you click on "new call" under the "Text and Call online" section, you will be prompted with the settings. You can see the list of instructions here

Let us know if you need any further help! 

Valeria TextNow+Support 0 votes
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