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New phone.

My girlfriend bought a new phone for our daughter with my card on file and she was given a fraud alert. What do i need to do so yall can send the phone to her.

Aubriel Mims

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It was not from TextNow but I got those ordering stuff off the internet before. I had to call the bank and tell them to allow it. They would block it every time after the first purchase got through. I finally just got a different card to use. Hope this helps. 

OG PvP 0 votes
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Hi, Aubriel!

Thanks for your post! If you've received an email from our fraud department, follow the instructions on the fraud email and we'll be able to release your order. (Our shipping department is closed on the weekends, but if you reply to the fraud email we'll get it sent out to you on Monday.)

You can also chat with one of our chat agents right here on this page (or any Support page) from the hours of 9am-4pm today, and they'll be able to help you out!

Kevin TextNow Support 0 votes
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