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How to use Live Chat Support

tien tran

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Hi Renee,

As a free user you will need to request that your new carrier email us directly at porting@textnow.com. Our porting team will be able to provide them with the correct port out information directly to ensure that the port out is successful for you. 

Erin TextNow Support 0 votes
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I was activating my phone had it 5 days still no service I got to the enter card screen for text now then choose plan hit confirm says error try later how do I finish activation

Terence l hollins 0 votes
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My name is Avatar
I was activating my phone had it 5 days still no service I got to the enter card screen for text now then choose plan hit confirm says error try later how do I finish activation

Terence l hollins 0 votes
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Hi Terence,

 

Can you please reach out to our chat support team so we can get your account information and help you with your activation? We will be available from 10am-5:30pm EST daily.

Erin TextNow Support 0 votes
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I need to cancel my service my phone is broken and I don't remember my number

Helen Collins 0 votes
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Hey Helen! The account you're currently logged into is a free one. 

If this is with regards to a wireless account, I'd recommend to reach out to our live chat support so we can find the correct one. 

Valeria TextNow+Support 0 votes
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Hi this is Terri Zimmerman 5038092651
I have an account with you. I have a billing issue and a password issue.

Terri Zimmerman 0 votes
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Hey @Shannon- it looks like you were able to reach our live chat support for further assistance :)

@Terri- I would recommend that you head over to our live chat support found on the bottom right-hand side between 10am-5:30pm EST Mon-Sun for further assistance! 

Valeria TextNow+Support 0 votes
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I need to speak with a live representative of text now.
I've been trying to reach someone for months. I have billing and technical issues. I was overcgarged and I can t text anyone.

Terri Zimmerman 0 votes
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Hi Terri, 

Again for this you will have to start a Live Chat for further assistance. They are available from 10am-5:30pm EST daily 

Madison TextNow Support 0 votes
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Im having problems with my phone that is less than a year old. Is there anyway to return this one and get a new one or at least get credit towards getting a new phone?

Jemma Newby 0 votes
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Hi Jemma, 

For this, could you start a Live Chat and provide your account information to the Support Agent? From there they can assist you further. 

Madison TextNow Support 0 votes
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It is so sad that you cannot speak to anyone I've been trying to update this phone for the last 5 days I have to I only have one updated trying to get the other updated somebody please help

Brenda Preston 0 votes
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Hey @Zak- We don't save your contacts through your number. Your contacts are pulled from your phone's native contacts app, or through contacts that you've added yourself. So logging into the same account should pull up any past conversations, regardless of your number on the account. 

@redboi- I'm sorry to hear of your troubles! Our live chat support is available on the bottom right-hand side of this page between 10am-5:30pm EST 

Valeria TextNow+Support 0 votes
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Hi there! Please head over to our live chat support between 10am-5:30pm EST for further assistance with your account. 

Valeria TextNow+Support 0 votes
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i typed in live agent and it gives office hours and that it's contacting an agent. but it's list sitting there. i literally used support chat a week ago. this is a dumb change. fix it!

sandy webb 0 votes
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Hey Sandy! I'm sorry to hear that you aren't able to reach someone. 

If you still need assistance, please email us at community@textnow.com with a brief description of your issue! 

Valeria TextNow+Support 0 votes
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Hi
I need to access in number +16626268323
I give this number for my gmail now can not log in my gmail please help me

Spli506 0 votes
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Hi there - that number does not belong to TextNow so it has never been assigned to your account. For further assistance please contact our Live Chat between 10am-5:30pm EST 

Madison TextNow Support 0 votes
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Sry number is +1 (662)-626-3823
Please help me recover my gmail

Spli506 0 votes
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Unfortunately, this number is not available to be reassigned to you 

Valeria TextNow+Support 0 votes
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Hello I'd like to speak support regarding abuse please

Mohammad Ali Khan 0 votes
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Hi Mohammad! You can certainly speak to one of our agents at our live chat support (found on the bottom right-hand side of this page) between 10am-5:30pm EST 

Valeria TextNow+Support 0 votes
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I can’t use my free talk and text app. Comes up with some error and am about to loose number also because I can’t use it and I use often

Edward Garbrandt 0 votes
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Hey Edward, 

For further assistance please contact our Live Chat between 10am-5:30pm EST daily. 

Madison TextNow Support 0 votes
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Hey may you help me log back into my account I forgot the username and password I could plant Rembrandt the TextNow phone number and that phone number is connected to everything

Samaria Lyles 0 votes
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When I try to text or use phone with my free app it comes up as an error. Now am bout to loose that number and been trying everything than I looked this up. Please help

Edward Garbrandt 0 votes
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