Post

117 followers Follow
2
Avatar

How to use Live Chat Support

tien tran

Please sign in to leave a comment.

196 comments

0
Avatar

Hey @Samaria- for privacy reasons, we cannot provide you with the login information for any of our accounts. You would need to be able to sign in with either your username or email address. 

@Edward- please head over to our live chat support between 10am-5:30pm EST for further assistance with your account 

Valeria TextNow+Support 0 votes
Comment actions Permalink
0
Avatar

Hi I'm having trouble getting back into my account because I don't remember my password all I know is my number and the email I used I don't remember the password my number is 501-478-4647 what should I do all my important information in there

Olivia Johnson 0 votes
Comment actions Permalink
0
Avatar

Hey Olivia! On the sign-in page, you can tap on the "Forgot password?" link to reset your password 

Valeria TextNow+Support 0 votes
Comment actions Permalink
0
Avatar

I can't log into my account through the app. I can through the mobile site, but not the app.

Penelope Campbell 0 votes
Comment actions Permalink
0
Avatar

Hey Penelope! If this issue is still persisting, please head over to our live chat support on the bottom right-hand side of this page between 10am-5:30pm EST 

Valeria TextNow+Support 0 votes
Comment actions Permalink
0
Avatar

Hi,

I have a new moto g7: imei #: 352182101476786. I live in the 98229 area code (U.S). Is this device compatible with your service?

Brucedean991 0 votes
Comment actions Permalink
0
Avatar

Unfortunately your phone is not currently compatible with TextNow, so you won't be able to active that specific phone with our service at this time. 

Erin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I can receive messages and send them but the people i send them to arent receiving the messages. I've been using this account for a while now and have never had any complications before.

 

Aug For 0 votes
Comment actions Permalink
0
Avatar

Hey Aug! I don't see any messaging blocks on my end currently. 

I'd please ask that you head over to our live chat support between 10am-5:30pm EST (bottom right-hand side of this page) for further assistance. 

Valeria TextNow+Support 0 votes
Comment actions Permalink
0
Avatar

Hello

I have had my spare phone stolen from my shop with the text now app downloaded.

I wish to report my Samsung S5 stolen and therefore cancel your service until I reactivate another phone.

My phone number for your app was  778-652-1064

 

Thank you

Bobevoy 0 votes
Comment actions Permalink
0
Avatar

Hi there - since you are using a free account, there isn't anything to cancel. You can however logout of all open sessions by following these steps. As for your phone, we recommend reporting it stolen to your phone carrier, and local authorities so they can make sure no one else can use the phone. 

Madison TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hey @Haylie- please head over to our live chat support between 10am-5:30pm EST for further assistance with your account verification.

 

Valeria TextNow+Support 0 votes
Comment actions Permalink
0
Avatar

Hey there! 

Sorry to hear that. Please head over to our live chat support between 10am-5:30pm EST so our technical support representatives can help you out. 

Valeria TextNow+Support 0 votes
Comment actions Permalink
0
Avatar

Hi I have a number and i would like to recover it but it won't allow me to

Ikay Cunningham 0 votes
Comment actions Permalink
0
Avatar

Hey @biancasutton1- Please head over to our live chat support for further assistance with your account.

@Ikay- Sorry, can you please calrify what you are trying to do, and what error you're receiving?

Valeria TextNow+Support 0 votes
Comment actions Permalink
0
Avatar

Hey Yvette! 

If you don't wish to use your TextNow account any longer, simply sign out of all sessions, and after some time of inactivity, your number will be automatically recycled by our server. 

Valeria TextNow+Support 0 votes
Comment actions Permalink
0
Avatar

My calls only last a few minutes and then they drop and disconnect. If this problem doesn't change im going to have to find another app

Shelsey Blanc 0 votes
Comment actions Permalink
0
Avatar

Hi Shelsey - Please head over to our live chat support for further assistance with your account.

Madison TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I WANT MY NUMBER BACK. I have 20 tshirts, 20 hats, 900 business cards and 3 HUGE trucks as well as my website and google ad with that number on it. I called it and it says out of service sooooo give it back. at this point ill pay for it; i just want my number back. Give it com'on 

James Brown 0 votes
Comment actions Permalink
0
Avatar

Hi James - looks like your previous number was re-assigned yesterday. 

Madison TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Im trying to switch to metropcs, they said they needy textnow accoumt number and other information. Where is that info or how can i get it so i can switch to metropcs?

Yancy Caldwell IV 0 votes
Comment actions Permalink
0
Avatar

Hi Tien! On the bottom right-hand side of this page, tap on the purple chat icon. Our live representatives are available from 10am-5:30pm EST and you will be directed accordingly after inserting your inquiry/question into the chat box. 

Valeria TextNow+Support 0 votes
Comment actions Permalink