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How to use Live Chat Support

tien tran

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Hi there - for further assistance your can contact our Live Chat between 10am-5:30pm EST daily. 

Madison TextNow Support 0 votes
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Hey Heather! It looks like your payment did go through yesterday :)

Valeria TextNow+Support 0 votes
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Hi, I just sent a message and it went through, I sent another one and now it says "not sent" and it won't send, please help

Kimberly Sferle 0 votes
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Hey Kimberly, thank you for reaching out. 

This is an issue that our team is currently investigating, and we appreciate your patience. 

Valeria TextNow+Support 0 votes
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My app dont work off wifi why and u guys keep charging me every month

Mickie Sawvell 0 votes
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Hi @Alan - for further assistance please contact our Live Chat between 10am-5:30pm EST daily. 

@Mickie - looks like the account you are coming in with is a free account. For further assistance please contact our Live Chat between 10am-5:30pm EST and provide the account information you are referring to. 

 

Madison TextNow Support 0 votes
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Everytime i make a call it keeps saying call rejected

Charles Newton 1 vote
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Hi there! 

Our apologies for the inconvenience it looks like your calls are being temporarily restricted due to high volume usage. 

During this time, you should still be able to receive incoming calls, however. 

Valeria TextNow+Support 0 votes
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My sim card never arrived aka worked and I was charged for it. How do I get my refund?

Gina A 0 votes
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Hi Gina, it looks like when you last spoke to one of our representatives, you refused the refund offered. 

I have made a one-time exception and processed your refund due to data not used. Please note that it may take 5-10 business days for the funds to show back up on your account. 

Valeria TextNow+Support 0 votes
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My TextNow app got deleted and when I reinstalled the account information isn't there.

Byron Willis 0 votes
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@Erica - you can subscribe for premium through the Play Store/ App Store depending on your phone. 

 

@ Byron - sounds like you created a new account instead of logging back into your existing one. Please contact our Live Chat between 10am-5:30pm EST for further assistance. 

 

Madison TextNow Support 0 votes
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Hi Team!
I want to upgrade my plan in text now application

david abonmai 0 votes
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hi im already have number and i log out and when I trying to login again i could get my old number. what should do to get my old number back. Thank

Zulma Davila 0 votes
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Hey @Zulma! Can you please confirm which number specifically you're looking for? Alternatively, you can provide this information to our live chat support between 10am-5:30pm EST 

Valeria TextNow+Support 0 votes
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Hey there i have a phone number active but the session have expired and i need to know which email is associated with it. Can you help me. So i can log in again... never happened before...

Natacha Decker 0 votes
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Hi there - for further assistance please contact our Live Chat and confirm your account information with them. They're available daily from 10am-5:30pm EST 

Madison TextNow Support 0 votes
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Hey Amy! 

If you're looking to port out your number, simply have your new carrier contact us directly at porting@textnow.com for further assistance. 

Valeria TextNow+Support 0 votes
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my name is rosetta davis i need helpwithincomming calls

rosetta davis 0 votes
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good evening I have a quick question I had a TextNow number the number is 952-333-0677 I am looking to retrieve my number again but I forgot which email is a is contact is connected to the number so is there any kind of way you can help me

T Baby 0 votes
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Hey there! 

Please head over to our live chat support between 10am-5:30pm EST for further assistance with your account verification. 

Valeria TextNow+Support 0 votes
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Help! I purchased a sim card kit and still can't log into my account. I don't remember password and it's saying my number is not valid. I thought by purchasing the kit I was able to keep the number as it was my main contact number so I used it daily and gave it out as my contact number number is/ was 5419607396. J Baldwin please help need to make some important calls ASAP and why am I being asked to sign into the network?

Jennifer Baldwin 0 votes
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I'm very excited to discover TenFourFox, a Mozilla software, which allows me get my older Mac online. So now, of course, I need to integrate Text Now but am having some trouble. This page and my profile come up but not the actually messaging page. Thanks for your help.

Susan Griffith  215-596-1414  46 Nippon St., Phila., PA 19119  sasosue16@gmail.com

Susan Griffith 0 votes
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Hi Jenna, I've reviewed your account and it does appear that you still have that same number active on the account you've provided and with the active SIM card you purchased from us. Can you please let us know if you're still needing assistance?

Hi Susan, we'd like to clarify exactly what it is you're experiencing so we can assist you. Please reach out to our live chat support team between 10am-5:30pm so we can get more details to assist you.

Erin TextNow Support 0 votes
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