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Online Chat Support Agent

Your online chat support agents are completly useless! He left me on hold for over 15 minutes, so I finally asked if he resolved my issue. He told me he "messaged fulfillment" and was "waiting for an answer." Then he just left the chat!! Your email customer support isn't much better because I emailed them Thursday of last week, and all they have told me was to do the online chat. What the hell goes on at that company?? Until this morning I would tell everyone how amazing textnow is, how the phones are affordable, and the plans were heaven-sent. But after THIS experience, I am seriously considering cancelling all of my family members accounts and just be done with textnow for good! This is insanity! ALL I WANTED WAS TO RECIEVE THE PHONE I ORDERED TEN DAYS AGO THAT STILL HAS NOT BEEN DELIVERED!!!!

Sandy Griffin

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UPDATE: I received an email saying a device would be shipped out to me this evening. So, we'll see....

Sandy Griffin 0 votes
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Hey Sandy! Our apologies for that inconvenience. 

Seems as though UPS originally sent the device back to us due to "the user moving". It looks like since then our fulfillment team has been able to simply replace the order and a new device is being sent out :) 

Valeria TextNow Support 0 votes
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Thanks for checking into that. I just felt like the agent I chatted with yesterday shouldn't have just left the conversation without telling me something about what was going on. Or he could have emailed me, or contacted me somehow and let me know. Idk, I just felt screwed at the moment. So thanks again for checking on it.

Sandy Griffin 0 votes
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Another question.....Who would I contact to ask about a few days of service credited to my account to make up the days I've been missing out on because of this mix-up? My service started November 24th, and the phone won't get her until probably Friday the 8th. That's 14 days of service that i can't use. Is there an email address you could give me, or a number I could call? Thanks in advance.

Sandy Griffin 0 votes
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That's a valid question! 

You can simply email us at community@textnow.com once you receive the phone, so we can credit you or extend the billing :)

Valeria TextNow Support -1 votes
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How can I find the online chat icon on my computer screen?

 

Harold Dill 0 votes
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Hey Harold! If you head over to textnow.com/wireless, the blue pop-up "chat with us" should come up on the bottom right hand side 

Valeria TextNow Support -1 votes
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I was using my other text now Username: fishing546@textnow.com and it just suddenly logged me out, tried logging in , its telling me username and password does not match with your account. Please what do i do?

david cromwell 0 votes
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Hi David,

Can you please email community@textnow.com with your TextNow phone number and email address so we can take a look at your account and assist you with this issue? Thanks!

Erin TextNow Support -1 votes
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Im trying to start s plan but i'm haveing problems please jelpr

Poppaphil061466 0 votes
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Hey there,

We'd like to know what exactly it is you're having trouble with so we can assist you. Please keep in mind that our data plans are currently only available in the US. 

Our chat support team will be available to assist you until 5:30pm EST tonight.

Erin TextNow Support -1 votes
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Hello I activated my data plan with new credit card and deleted ones before that I was actually billed twice on two separate cars for the 19.99 plan . Need to get that adjusted. Ty

Kat McKelvue 0 votes
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Hey Kat! It seems like we were able to get that taken care of you, but I'd like to explain what happened so you can avoid it in the future :)

When you added a new card on, you also hit the "restart subscription" button, not realizing that adding the new card on file will automatically try to bill it. 

So in the future, if you are adding a new card, make sure to refrain from hitting that button as well. 

Valeria TextNow Support -1 votes
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Hey Doreen! My apologies for the inconvenience, as it seems you were not able to finish your chat conversation with one of our representatives yesterday. 

Would you please head over there again to be able to resolve your issue? 

Valeria TextNow Support 0 votes
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Hello good morning my name is cassie and i need a little issues to solve bout the textnow account of my brother that i need to get back access to getting back to it and i like to chat with a direct support link and i'll like to get all information bout getting access back into my account back please and i want every possible best on getting back my account informations back please if you can help me and i'll kindly appreciate that from you if you don't mind to render me help thanks.

Cassie Seagurd 0 votes
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Hey is there anyway you can check and see if my old number is still available, I used it and now I need it because a important verification code was sent to it, thanks in advance

Donaven Patterson 0 votes
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Hey @Casie- to speak with a live representative, please head over to our chat support on textnow.com/wireless between 10am-5:30pm EST. 

Hey @Donaven- luckily, your number was still available to be reassigned to you. Please note that this a one time exception, and should you lose your number again in the future, we won't be able to reassign it to you. 

Valeria TextNow Support 0 votes
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I need to get a hold of someone immediately in a private chat it is urged they over charged my card and I need it to be cancelled

Cassey Anderson 0 votes
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My messages are not delivered but i can receive message from this same people. the only thing that delivered to them is pictures and calling but texts can't deliver. Kindly help please!!

Caring heart 0 votes
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@Cassey, Our chat support team is available from 10am-5:30pm EST daily. We will be available to assist you with any billing inquiries during that time.

@Caring Heart, We are currently aware of an outgoing texting issue to Verizon numbers. Due to the lack of response from Verizon, in our efforts to ensure that your service is restored, we’re simply routing your texts through your TextNow texting address instead of your number as a temporary solution.

We appreciate your patience while we get this fully resolved!

Erin TextNow Support 0 votes
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Hi Rizwan,

Are you trying to login to your TextNow account with your Gmail address, or are you trying to login to Gmail with your TextNow number? I'd like to get further clarification so we can determine what it is you're needing assistance with. Please reach out to our chat support team so we can get more details from you.

Erin TextNow Support 0 votes
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hello it is saying that I had a account with you guys in 2015 and I used my wife debit card to pay for credits and I have never used your service is there anyone that can help me ASAP please

Marcus Robinson 0 votes
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Hi Marcus,

Where are you seeing that you'd had an account previously? We'll need to get some more details from you to help clarify this for you. 

Our chat support team is available in the bottom right corner of this page from 10am-5:30pm EST to assist you!

Erin TextNow Support 0 votes
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I need to live chat with an agent cuz i need my account number

B Frank 0 votes
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Hey B Frank! If you're looking for your port out information, we wouldn't actually be able to provide it for you, as you have a free account and we've increased our security measures recently. 

For your case, I would ask that you head over to your new carrier and ask them to email us at porting@textnow.com so we can assist them with the process. 

Valeria TextNow Support 0 votes
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Hello, I am trying to port my number into another network and would like my account number as well as my pin information so i may do so. Can you please send me this information/

Cody Wilcox 0 votes
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Hey Cody! We can certainly help you out. 

Just head over to our live chat support on textnow.com/wireless between 10am-5:30pm EST for further assistance :)

Valeria TextNow Support 0 votes
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