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Number I don't know keeps calling me.

this is rather annoying me now, it's possibly has to be someone in america as they don't phone my real phone number only the apps phone number, the phone calls happen maybe every few days but i miss it because i don't have notifications on for the app, regardless, i've tried calling the number.. No answer, i also try texting the number no reply... the  last two numbers have been 929 area codes with different numbers for the rest, I blocked the first one. then few days later they got a different number or made a new account and tried calling again, i know i can't delete my account or anything but how do stop this pest keep trying to contact me? I've blocked them but they simply just renew the number or make a new account.   

Wowmega92

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Hi there,

We are sorry to hear those annoying calls you're receiving. If the calls are coming from the same person, they would only be able to change their number once every 15 days, so if you're getting random calls from different numbers more than that it would be from multiple accounts.

However, if you want to avoid getting those calls you can also request a new number through your TextNow account and ensure that you only share it with people you know and trust.

Erin TextNow Support 0 votes
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but what if they had my real number but  just text me through the app. and an other question i have is.. last night when on text me app my phone kept beeping then i closed the app it stopped.

Wowmega92 0 votes
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I'm afraid I am not entirely sure what it is you're asking. If you're concerned about someone calling a non-TextNow number you have you will have to block them through whatever carrier has provided you with that number.

The beeping sounds like you may have had an incoming call and you had your ringtone set to a beeping sound, or perhaps you were receiving text notifications? Finally, please double check that you are using a TextNow account, rather than Text Me. Those are 2 separate services so if you're using Text Me we would not be able to assist you much.

Erin TextNow Support 0 votes
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It's a text now account, hence why I am on your website, i don't know how text now works, i am just saying i can text someone  from direct from my contact list. and if they had the app i'd assume they'd get the message, doesn't matter what I am trying to say, not going to try explain it... as I said my phone is on silent,  went on app and it 1 missed call but it never beeped instantly just randomly then i closed up then it beeped a second time.. so I don't know what else I can say.. all I know is once i closed the app the beeping stopped hence it has to be the app, my phone was on silent  so it can't be my mobile.

 

regardless, I have just deleted the app.. because not going to worry my self over this issue. 

Wowmega92 0 votes
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Alright, well we are sorry to hear that you have already chosen to uninstall the app and stop using the service. If you decide to try TextNow again in the future and need any further assistance please let us know.

Erin TextNow Support 0 votes
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i still want to know what makes the APP beep, my phone was on silent and it was the app as it stopped once closed.

Wowmega92 0 votes
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We would need to complete some testing with you to determine what was causing a beeping sound on your device as this is not an issue that we're currently aware of. If you would like to reinstall the app and do some additional testing, please reach out to our live chat support team.

Erin TextNow Support 0 votes
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So i was thinking, is it possible someone is calling the wrong number? as if a number is unused  for certain amount of time the number get's reinstated to someone else?  so maybe they think that person still has the same number.

Wowmega92 0 votes
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Yes, it is definitely possible that you are getting calls that were intended for the previous owner of the number. That is one reason we encourage users to update their contacts when their number changes, and for users who are receiving unknown calls to block the numbers to avoid more accidental calls.

Erin TextNow Support 0 votes
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I get about 4 calls a day from numbers that are long distance and I don't know who they are. It gets very very annoying to see this. I don't answer but I rather be able to block those numbers before they are able to come in not only after. Is this possible?

plus, I lost my cell & I have another device that is GSM supported, Is it possible to get a SIM card asap?

 

Uilani K. 0 votes
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Also, I don't want to request another number because then I will need to reset a lot with so much different contacts that I notified already. PLEASE PLEASE HELP! I want to recommend you but these are the issues that a really annoying!

Uilani K. 0 votes
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Hi Uilani, We no longer sell GSM SIM cards on our website, but if you had one active before please reach out to our chat support team so we can check if we can get a replacement for you. Additionally, it's not possible to proactively block numbers since we don't know what numbers are going to try to call you until after they already do. If you're concerned that your number is being contacted by multiple spam callers, you can change your number if blocking the numbers if not solving your issue at this time. 

To block the numbers send them a message with #STOP if changing your number is not your preference.

Erin TextNow Support 0 votes
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Text now is a good app however I had a similar problem. So I shared my phone number with one of my friends who I am awaiting a call from. And yesterday my phone started ringing so I rushed to my phone but sadly couldn't pick up the call. Two seconds later I sent a message saying hello, but no reply. I even tried calling but it would only ring once and then it just brought me back to the home screen of text now. Accualy this has happened to me a few times now from different numbers but this time it really hit me because I was waiting for my friends reply. and I thought I should do something about it.

Dhruvika’s Chance 0 votes
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Hi there! Sorry to hear about that. Can you please try to clear the app by uninstalling and reinstalling it? 

Valeria TextNow Support 0 votes
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