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moto E replacement

I accidentally flipped over in my kayak and killed my phone. I'm trying to get a refurbished white moto E during the sale for $4.99 before the summer sale ends. when I try to order one it says I've already ordered one. if someone could help that would be great. Thanks!

Skye Graves

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Hi Skye,

Thanks for contacting TextNow Support!

I'm really sorry to hear your device is no longer functional. As it turns out water damage is not covered in the warranty we provide. We can, however, process a replacement/upgrade for you; however, the replacement policy is a little different: If you're within the first 1-4 months (after the first 30 days of service with us), the cost of the device will be the price you see on www.textnow.com/wireless + $40.00.

For Example:

If the device is free, it would cost $40 to process the order for the new phone.
If the device is $10, it would cost $50 to process the order for the new phone.

If you're interested in processing that replacement, please give us a call.

The TextNow Wireless Support Department can be reached at 1-888-250-5255 between the following hours (Eastern Standard Time):

Monday - Friday: 9am - 10pm
Saturday - Sunday: 9am - 5pm

We look forward to hearing from you!

TextNow . -1 votes
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why the hell would it be 40$ extra to order a new phone? I'm looking to buy the moto e while its on sale because cant afford to buy any other phone.

Skye Graves 0 votes
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Hi Skye,

TextNow does not operate on a contract method, but we do have a 4 month upgrade period. We heavily subsidize our phones, bringing them down in cost for our customers. Traditional companies lock you into a contract, and make you pay off the device if you cancel, we do not believe in that approach.

If you were to purchase the Moto E the total cost because we are within the first 4 months since your original purchase at $4.99, would be $44.99, which is still more affordable when compared to the Moto e's listed on Amazon or picked up from any of the major carriers.

The $4.99 price is our way to make the phone most affordable to as many people and we offer this reduced price with no contract for our customers, but we can only do that once every 4 months so we can continue to offer affordable phones to as many people as possible and take on the large corporations of the telecommunication industry.

TextNow . 0 votes
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