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Cant send messages

I can get the messages, but I cant send them. This has been going on for two days now. Please help!!

Arreona Davis

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i cant send messages to any of my contacts for a few days. 

 

Ashley Blake 0 votes
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Hi Ashley! 

Thank you for contacting TextNow Wireless! 

It appears as though our website is experiencing an outage at the moment, however, we are working on resolving that promptly! Please check back in the next hour or so. 

We do apologize for the inconvenience. 

Valeria TextNow+Support 0 votes
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Ive been trying to text someone and the messages just arent getting to her, they stopped going through at around 2:30 this afternoon i think, is there any way to fix this? ive tried texting through my htc phone and my hp laptop but neither will send. please help me.

justin birchfield 0 votes
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Hi Justin,

It looks like the TextNow app version you're using on your phone is extremely outdated, I would recommend updating that as soon as you can and test out your texts again. Have you tried texting other people since noticing this issue? If you're only having trouble texting the one number it is possible that the issue is on the receiving end, but we would like to get more information to find out if that's the case.

Please reach out to us through our live chat support so we can get more details if the update does not resolve this for you.

Erin TextNow Support 0 votes
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Hi Kaya,

It looks like your account has quite a few active sessions which I would recommend clearing and then testing out your texts again. If you're receiving any sort of error message we'd like to find out what that is so we can assist you further if necessary. 

Our chat support team will be available from 10am-5:30pm EST daily to help you in real time.

Erin TextNow Support 0 votes
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I can get the messages, but I cant send them. This has been going on for two days now. Please help!!

Williamsrob000 0 votes
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Hey William! 

It looks like your messages are being blocked due to suspicious activity. Please note that we don't support VPNs with our system, and if you are located in an unsupported location, you will not be able to continue using our service. 

Valeria TextNow+Support 0 votes
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I'm able to get messages but not send them last night i was using a vpn is there any way to fix it?

Andrewbrady Gb2 0 votes
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Hey Andrew! 

It seems that the IP you were using (perhaps among other factors) did trigger our internal security system. At this point in time, there isn't anything you can do to continue using the service on this account. 

Our team is currently working on a more streamlined error system so that our terms of use are made more clear. 

Valeria TextNow+Support 0 votes
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I am having the same problem, mine started yesterday. I receive texts but can not send. Says not sent. I tried on my Chromebook and Hp Pc and it's still the same thing...  

Leon Downing 0 votes
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Hey Leon, if you're still experiencing these issues, please head over to our live chat support between 10am-5:30pm EST for further assistance. 

Valeria TextNow+Support 0 votes
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