Post

43 followers Follow
0
Avatar

Verification Text not coming in

I am not receiving a verification text from Paypal. Also I did not get one from Microsoft when I tried to have my Office software installation validated. What can I do?

Nora Sallows

Please sign in to leave a comment.

70 comments

0
Avatar

Hi Nora,

Thanks for reaching out in regards to SMS verification. Sometimes our servers mark incoming verification SMS as spam and blocks the message from reaching the phone. In order to best assist you and protect any personal information I have gone ahead and sent you an email with the next steps to get you the verification SMS. Looking forward to working through all of this for you.

TextNow . 0 votes
Comment actions Permalink
2
Avatar

Im having the same propblem with mine and my amazon hub verification text

Michael Byrd 2 votes
Comment actions Permalink
0
Avatar

Hi Michael. We're working with Amazon, Whatsapp, Uber and others to make sure that verification codes are integrated into our service properly, but until then if you're still having trouble, you can definitely email any of these services let them know that you'd like your TextNow number added to their exemption list.

Don't hesitate to let me know if you're still having trouble thereafter by shooting me an email at orders@TextNow.com.

Eric TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hi Rohini. Have you tried contacting WhatsApp letting them know that you'd like your TextNow number added to their exemption list? Usually this can remedy any troubles with verification messages. Please give it a whirl and keep us posted via orders@TextNow.com.

Eric TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I have the same problem with Google Hangouts I wanted to use it to Face time my friends but I can't verify my phone number please help

Anthony Thomas 0 votes
Comment actions Permalink
0
Avatar

@ Anthony:

I'm afraid Google Hangouts isn't on our short code list at the moment. I would suggest contacting Google Hangout support and see if they can add your TextNow number manually to your Hangout account.

Kevin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I also can't verify my Text Now number but it is with the Authy app, is there any way to get it to work?

Joseph Montalvo 0 votes
Comment actions Permalink
0
Avatar

Hi, Joseph:

Thanks for contacting TextNow Support, and I apologize for the late reply!

We've just tested the Authy app here with our TextNow test devices, and we confirmed it's working on those devices. It possible that the app that's trying to authenticate through Authy is the root of the problem.

I've sent an email to you at the address we have for you on file; please respond back to that email with some examples or apps or services that aren't working through Authy and we can try to narrow down the issue on our end.

Thanks for bringing this to our attention!

Kevin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hi, Jennfier!

If you're having trouble with Facebook specifically, there's a help page on their help section that might be useful: https://www.facebook.com/help/340473306024822.

Otherwise, if your having trouble with specific applications or service, please send me an email to orders@textnow.com with your account details (username or TextNow phone number) and I can take a closer look!

Kevin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I Tried To Sign In To Google Account For My New Account, But It Wants My Country Name And Phone Number. So, I Choose The Text Me The Verification Code. Then It Wants My 6-Digit. Then, I Sign In To Textnow.com And Find My Code But It Does Not Shows. What Should I Do?

Remil A.G. Clovis 0 votes
Comment actions Permalink
0
Avatar

Hi Remil! 

I'm terribly sorry, however, due to the VoIP nature of our service, not all verification codes are able to be sent through, as our numbers are not recognized. Would you please be able to try out a different verification method (as Google does tend to give options), or contact Google Support for more information? 

Thank you for your cooperation! 

Valeria TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I want to add number on twitter so I added the number text now gave me. Now I have to verify it with a code but although twitter says verification code sent. I am not receiving any code or message.

(I used the same number to verify on Facebook) but why isn't it working on twitter?

Urfa Hania 0 votes
Comment actions Permalink
0
Avatar

Hey Urfa, 

Thanks for reaching out!

If you are unable to verify your Twitter account with the TextNow number you may have to contact them to potentially add your number manually. 

Zach TextNow Support 0 votes
Comment actions Permalink
0
Avatar

hello please i cant also receive verification on my number. i have tried facebook,hangout and many more i just wait and do no get confirmation. please help me out i am stranded. textnpow team am looking forward to hearing from u

 

romeo juliet 0 votes
Comment actions Permalink
0
Avatar

Hey Romeo! 

I'm sorry to hear of your issues, I understand it can get frustrating. We're afraid that there isn't much we can do in this case, as it's a case of those third party apps simply not recognizing your number for verification purposes. 

We encourage you to reach out to those support teams to be able to verify your account a different method, or place your number on their exemption list. 

Thanks in advance :) 

Valeria TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I used my textnow number to setup a Facebook account but I can't receive  verification via text, I need help on how to do about  it. I need to verify that Facebook account...I'll be very grateful if you can help me out on this...Thanks to Textnow team 

Richard Burr 0 votes
Comment actions Permalink
0
Avatar

Hi Nora, 

 

Thanks for reaching out to TextNow Support. 

 

At this time SMS short codes like this are not supported by TextNow. You may have to find alternative methods of verification from any respective apps or website that uses those codes.

 

Let us know if you have any other questions. 

 

 

Tawny TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I am not getting my verification text from Instagram and I am unable to use my account until I receive the code.

Nathaniel Haviland 0 votes
Comment actions Permalink
0
Avatar

Hey Nathaniel! 

I'm afraid that if the verification code did not come in, we would not be able to procure it for you, either. It may be an issue with Instagram recognizing the number, so I would suggest to reach out to them for further support! 

Valeria TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hello, I can not receive my incoming verification texts from facebook to set-up my account. Will you please unblock all of the incoming verification messages,and all ornery messages along with those that have been blocked?, and please keep them unblocked? Because I've had this happen on several occasions with different online accounts.... And I would like to not have to worry about posting to the support on the website to receive those. Thank you so much for your time!

Zachary Jones 0 votes
Comment actions Permalink
0
Avatar

Hi Zachary,

We do not block those incoming verification codes or messages intentionally and I'm afraid this is not something we can "unblock" for you on our end. As a VoIP service, TextNow's number can sometimes be classified as virtual numbers, which some third party vendors do not recognize for the verification you're trying to complete. We are trying to work with these vendors to get this resolved, but that is not something that I can resolve for you immediately.

If you have any further questions please let us know.

Erin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

im unable to receive confirmation code from facebook what can i do

Stevens connie 0 votes
Comment actions Permalink
0
Avatar

Hey Stevens! We apologize for the inconvenience, however, our numbers are currently labelled as "virtual", which are not recognizable by other third party apps for verification purposes. 

We are working on being able to support this in the future, but in the meantime, we would recommend to reach out to Facebook for alternative support.

Valeria TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hi there,

Please read to explanation above for clarification regarding why you may be having trouble receiving verification codes.

Erin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Valeria, you said it'll be resolved. The question is when it will resolved? If you can't share exact date, would you mind if you share at least estimated date of the troubleshooting? thx

Дмитрий Игнатьев 0 votes
Comment actions Permalink