Post

14 followers Follow
1
Avatar

Update available: Less dropped calls, better call quality!

We've been listening to your feedback and our engineers have been working hard.

We're very excited to announce there is a new software update available for the following devices that will make calling much better:

LG Realm
LG Volt
LG Tribute
Moto G
Moto E
Moto X
Nexus 5
Galaxy S4
Galaxy S6 & S6 Edge

What you'll experience in the new update:

-Better voice coverage
-Much less dropped calls
-Better voice quality

How to update if you have a Samsung device:

  1. Go to the Settings app
  2. Go to System Update
  3. Go to Update Samsung Software

How to update if you have a Motorola device

  1. Go to the Settings app
  2. Go to System Update
  3. Go to Update Motorola Software

How to update if you have a LG device

  1. Go to the Settings app
  2. Go to System Update
  3. Go to Update LG Software

How to update if you have a Nexus 5

  1. Go to the Settings app
  2. Go to About Phone
  3. Go to Update

Let us know below what you think of the new software update and how well it is working for you!

Derek Ting

Please sign in to leave a comment.

26 comments

1
Avatar

I'm not optimistic. Looking for alternative to your shitty service.

Douglas Brooker 1 vote
Comment actions Permalink
0
Avatar

Hi Doug, if you still experience issues after updating the software, shoot me an email at derek [at] textnow.com. I'll do my best to help.

Derek Ting 0 votes
Comment actions Permalink
1
Avatar

Not bad. The real issue with the Moto E is that it has two microphones. If you cover up the microphone on the back with a piece of tape people can hear you, and there's no echo. This is the hole next to the camera. That is a hardware defect, not a software issue.

Aside from that people are probably frustrated because other messaging apps are twice as loud as TextNow. Particularly Hangouts. Of course, using those apps count against our data but there are times I'll use Hangouts Dialer as opposed to TextNow, just for the volume. I've even used it on 2G. I would use it more but I'm trying to stay within the data fair use policy. From what I understand, calls routed through cellular are treated as part of the unlimited calling and VoIP calls count against data unless they're Wi-Fi.

Chris Kendalls 1 vote
Comment actions Permalink
0
Avatar

Hi Chris,

Are you referring to the call audio (not the ringtone) on the Moto E not being as loud as it should?

If so, we can try making some optimizations to the software to make this better.

Derek Ting 0 votes
Comment actions Permalink
0
Avatar

I went thru all the steps on my Moto G but it stops at a screen that says:

Your system is up to date
A WiFi connection is required to download this update
Changes
Lollipop update

No other button to push. It just sits there. The installed system is Android 4.4.4.

What gives????? I may be time to cancel TextNow.

Mike

Michael Reiter 0 votes
Comment actions Permalink
0
Avatar

HI, Michael:

The update can only be downloaded over a wifi connection, so be sure you're on wifi and give it another try.

Kevin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hi, Jim:

If the update isn't available on your phone, you've either already downloaded it, or it may not be available in your area quite yet. Check for the update again tomorrow and let us know if you're still having trouble getting it.

Kevin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Says there's nothing there. The last one installed automatically I'll see what happens tomorrow.

Chris Kendalls 0 votes
Comment actions Permalink
0
Avatar

System update is hung on System Update screen. It says:
"Please ensure that important files and media are backed up. we recommend that you connect your device to a charger during this process.
Changes
This update improves call quality by connecting to the highest quality network based on availability. Your phone will restart during this update"
It was on a charger overnight and the message is still the same this morning. I've shut phone off and restarted it and the message is still the same.
What gives?

Chris Ryan 0 votes
Comment actions Permalink
0
Avatar

Nothing has changed since I posted my question Thursday about 5pm CDT.
I posted this then:
"I went thru all the steps on my Moto G but it stops at a screen that says:
Your system is up to date
A WiFi connection is required to download this update
Changes
Lollipop update
No other button to push. It just sits there. The installed system is Android 4.4.4.
What gives????? I may be time to cancel TextNow.
Mike"
My phone has been connected to wi-fi all that time and was on the charger all night. Still the same message this morning. NOTHING has changed.
I am in the pretty much the same boat as Chris Ryan posted this morning.
Is it time for me to cancel my TextNow service?

Michael Reiter 0 votes
Comment actions Permalink
0
Avatar

If you have issues with the update process, can you please email me your username and phone number to derek at textnow dot com? We'll help you figure it out. Thanks!

Derek Ting 0 votes
Comment actions Permalink
0
Avatar

Also, if your phone's font size is set to something bigger than the default font size, change the font size to something smaller before going in to perform the software update.

It is a known issue that if the font size is too big, it pushes the "Install Update" button out of the screen making it not accessible.

Our engineers are working on this issue, but in the meantime, changing your phone's default font size to be small will be a good workaround to the issue.

Derek Ting 0 votes
Comment actions Permalink
0
Avatar

Mr Ting,
I checked and my font size was set to large so I changed it to small. I can see the same buttons that I could see before and the result is still the same. For whatever reason it keeps saying an wifi connection is needed and the phone is already connected to wifi and has been since yesterday.

Michael Reiter 0 votes
Comment actions Permalink
0
Avatar

Changing the font size from Large to normal revealed Install now "button". Thanks for the heads up.

Chris Ryan 0 votes
Comment actions Permalink
0
Avatar

Hey guys,
I'm from the engineering team at TextNow, and I wanted to share a quick update with you.

We updated the description of the software update earlier today, so that it's much shorter -- and the install button doesn't go running away on you!

As always, please let us know if you have any other issues:
derek [at] textnow.com
armando.murga [at] textnow.com

Next in our TODO's is to increase the volume in the Moto E.

-- Happy 4th of July!

Armando Murga 0 votes
Comment actions Permalink
0
Avatar

I don't have auto-update turned so I checked for updates, pulled down one security update, tried it again -- nothing. I never received a reliability update. Though I'm now having issues with ANYONE receiving my texts. Updated PRL/Profile, restarted phone, cleared cache of app and nothing is working. I've typically had issues with call quality here and there but I've never had this happen with my text until now. I can't call support till later in the day so I called after work at 9pm EST and even though you guys say you're open till 10pm for calls -- no one would answer. I let it go for 30 minutes before hanging up since it was clear what was happening. I've called during peak times of the day and it NEVER has taken 30+ minutes to be answered. I get it -- no one wants a guy to walk in to the store 15 minutes before closing -- but I'm calling an hour early? Come on. That's just unprofessional.

I'm going to check on clearing my cache in TWRP, and go through the rounds again to see if I can pull this quality update. We'll see how it goes. I appreciate you guys taking the time to TRY to improve the quality on these phones. I understand that this hand-off tech is a bit screwy sometimes and a lot of the issues is innate.

Kalan Petty 0 votes
Comment actions Permalink
0
Avatar

Hi, Kalan:

Thanks for the update!

We definitely answer the phones all the way up until 10pm, and after our Support hours are offiically closed we continue to do callbacks for the people who leave their callback number on our automated system. I very much apologize that you couldn't get through last night, but I can assure you our team was there taking calls - we absolutely do not close our Support line early for any reason.

In fact we'll be here all weekend, and on Monday July 4th as well, so please give us a call back (or use the link below to set up a callback at a time more convenient for you) and one of our agents will be happy to help!

Again, I apologize that you couldn't get through, but we're eager to talk to you. Hope to hear from you soon!

Kevin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

What exactly is the upgrade? What was upgraded? modem? what was changed? from what to what?

Elmer Zink 0 votes
Comment actions Permalink
0
Avatar

Hi Elmer,

Thanks for reaching out. This is a software system update. The engineers have optimized how the application manages the calls on the network. They have added additional code to help the application achieve better call quality. The technology is proprietary to TextNow, but rest assured the only design direction is to improve the calling experience on TextNow devices.

Let us know if you have any other questions or concerns.

TextNow . 0 votes
Comment actions Permalink
0
Avatar

It is updated but I cant tell any difference just now. The service has been good to me and when I have experienced any issues the tech support team has always managed to resolve it for me. No problems on this end but improvements are always a good thing so keep it up, and thank you.

Jose Espino 0 votes
Comment actions Permalink
0
Avatar

Still doesn't work. I have to turn the data off and use my wifi and it's the start of a new month. It auto upgraded me, come to find out I live in an area that doesn't really work with the service, and you knew that and still forced it on me. Worse. It doesn't let my calls through, I have to use my wifi to get my calls, or I can't hear them, and it still counts against my data unless I turn it off completely. This service is a scam, I never heard back from a supervisor like requested and I'm reporting them to the BBB. Horrible service, scam, not legit, second time trying this service and I regret it.

Cassandra Alexandria 0 votes
Comment actions Permalink
0
Avatar

It works great!! Still some issues but the call quality is just as good as a regular phone company i think. Thanks so much for fixing this!!! I love using TextNow!

Malachi Prouty 0 votes
Comment actions Permalink
0
Avatar

Hi Derik. the new update you text me about broke my phone.
Here is what happened over the last 48 hrs. Phone rebooted after logo black screen and phone getting hot. rebooted manually and same then battery dead from 80% in less than an hour. Recovery didnt work so i went to bootloader and ran fastboot getvar all. System, data partitions gone. said raw. so i have your software from helping a friend flash there phone to you. motoe3113. i flashed it and same. Long story short i had to flash tipsy os and a custom kernel off XDA. when it booted and settled i reflashed your software. it tried to boot but while android was optimizing it would reboot. I flashed sytem and boot images manually then pow we have it. lost all my DATA.
Now textnow app wont auto refresh i have to open it and check each conversation manually. Wont ring when someone calls. Please help.

Brian Bell 0 votes
Comment actions Permalink
0
Avatar

Hey Cassandra Alexandria,
I'm with the Engineering team, and I'd love to hear more about your problems, as we're working hard so that they go away :).

We're actually testing further improvements to the WiFi / Data selection process this week. Through testing and feedback, we've discovered that the improvements made thus far have made a significant difference to most of our user base; but, as you found out, there's a small percentage of cases where the cellular data network may not be "outstanding".

Our improved process not only accounts for this case, but it also ensures that you stay connected even if WiFi and the cellular data network become poor. In short, our goal is to have you connected anytime, anywhere!

I believe that Derek took the opportunity to contact you earlier today, and my email is armando.murga [at] textnow.com if you have any other questions!

Thanks for reaching out, and remember, all improvements come in the form of application or system updates, so be sure to install them whenever you see them!

Armando Murga 0 votes
Comment actions Permalink