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Kalan Petty

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Hi Kalan,

Thanks for reaching out to TextNow Wireless support. We definitely do not edit any IMEIs or ESNs on our devices. I have crossed reference the MEID number with some sites and am returning back information for the Galaxy S6 32gb.

In order to best assist you I have sent you an email to the one we have on file.

Looking forward to working through all of this with you.

TextNow . 0 votes
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Hi Kalan,

We have an internal tool for checking devices directly against the Sprint database, as TextNow utilizes the Sprint network. We use this tool to check a customer's MEID/IMEI to see if their device has any type of bad financial standing or lost/stolen status. When I run your device's credentials through the tool Sprint does not return any holds on the device.

The only thing I could think of causing a bad response may be related to the fact that TextNow is a VoIP MNVO using Sprint. It is possible that because the MEID/IMEI is with TextNow your sources are not getting a full response back from a Sprint check.

I am fairly confident the numbers are clean, otherwise we would have not been able to activate it on the TextNow network.

Let me know if you have any other questions

TextNow . 0 votes