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Phone Upgrade

If I wanted to upgrade from a Moto G to a new phone over textnow how would i go about getting a new phone without a new service plan or to avoid getting a overlapping month for the two phones I plan to have. I want service only for the new device.

Jonathan Ramirez

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Hi, Jonathan:

Thanks for contacting TextNow Support!

If you order a replacement phone, we won't charge you for another plan, and the service will transfer over to your new phone automatically when you receive it and log into TextNow.

In your particular case, you can log into your account here and tap on the phone you'd like to order, and we'll charge you for the phone only. You bill date will remain unchanged.

If you need any assistance, please give us a call at TextNow Support at the numbers you see below and we can help!

Kevin TextNow Support 1 vote
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Hi Kevin. I am glad you answered this question as I may soon want to do something similar, except I think I will get the new version of the phone I have now, which is a factory serviced LG Volt. Does this mean that the number automatically ports over when I activate my new phone?
Thanks.

Kristie Benjamin 0 votes
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HI, Kristie:

Absolutely correct! Your TextNow number is tied to your account, not to a specific phone or device. You can log onto your TextNow device on multiple devices and platforms - phones, tablets, and even here online - and your number and messages will be there.

Kevin TextNow Support 0 votes
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