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Need to transfer activation to new phone

I purchased a phone from Textnow a while back but I have a new one now and I need to know, can I put the SIM from my old phone into the new one and sign in to use the service? Can someone deactivate or sign out of my old phone for me so I can use the data plan I already have on my new phone? Thanks!!

Nick Neale

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Hey Nick,

Thanks for reaching out to TextNow Wireless support. As it turns out you may not be able to switch the sim cards. Even if they are the same size they the phone may not recognize it. It would be most advantageous for you to give us a call at our contact number below to check the sim card number and make the switch on the account.

We look forward to hearing from you.

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