i also am having the same thing... my phone stolen and here i am not able to het a new one on the same line.....
upgrade my phone
i have tried numerous times to upgrade my phone i mean at least 4 times. I see where others have asked for instructions. And it looks like theres no problem. Of course thats not the situation for me. I go through all the steps including payment. Then it pops up saying I already have a phone and that i need to contact support. I have made numerous complaints about my current phone and even if i didnt i feel i should be able to upgrade my phone even if there arent technical problems. Whats the deal. Im about ready to cancel my service. I signed up for this service because of the ease of the entire process. But im not getting anywhere with trying to upgrade
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i read back a couple months on these questions and it looks like you have to be active for six months or longer. but its not stated anywhere i guess they keep it hush hush. not totally sure but that seems to be what i see
Thanks for reaching out to TextNow Wireless support. Rest assured I can explain the whole process to you.
The price you see located on our website is a promotional subsidized price. This is because the phone actually costs $50-$60 more than what we sell them for. We cover the additional cost for the customer with no contract to pay it back. We are humble about it and do not take advantage of the fact that we are trying to change the way mobile companies do things.
As a company, to continue to subsidize our phones down to affordable prices we can only offer the promotional price once per customer every 4 months. If a customer wants to purchase a phone before the 4 month period we add $40 to the price, bringing it closer to what we paid for it. Even with the additional $40 the phones are still competitively priced to every other company.
@LaDawn, I have gone ahead and sent you an email to the one we have on file.
@Jessica, In order to best assist you I have gone ahead and sent you an email to the one we have on file.
Looking forward to assisting both of you!
Thank you! its nice to finally find a clear answer on this!