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Defective Phone

I just received my textnow phone in the mail. Upon opening the package I immediately noticed that the back of the phone is not snapping into place correctly at the charging point. Can I get a replacement sent?

Peter Maggio

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Hi, Peter!

We can absolutely send out a replacement ! I'm sending you an email to the address we have for you on file to verify your shipping address; please reply to that email and we'll get that sent out right away.

Kevin TextNow Support 0 votes
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Hello. I received a Samsung J7 Perf I ordered from Text now 1 week ago, for $129.99. After 1st powering on, i realized that the speaker isn't working at all. There's no ringtone, notifications, alerts or video sound. Can I please get this replaced immediately??? I must have it for my job and family.

Shannon Ketchum 0 votes
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Hey Shannon! 

It looks like you got in touch with one of our live chat representatives last week, and they sent you an email with picture requests of the phone to be able to continue processing your warranty eligbility. 

Please make sure to reply back to that email (sent to the email address that you have listed on file on your TextNow account) for further assistance. 

Valeria TextNow Support 0 votes
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