I'm sorry to hear about the power problem! On your Moto E, try this:
- Make sure it's completely charged, and then take it off the charging cable.
- Hold the power button down for as long as two minutes (120 seconds).
The phone should power back on within those two minutes. If it doesn't, please contact us at TextNow Support for further troubleshooting: 1-888-250-5255, Mon-Fri 9am-10pm, Sat-Sun 9am-5pm, Eastern Standard Time. You can also use the Request Callback link below to schedule a time to have one of our agents call you back at a more convenient time.