2 followers Follow

No Mobile Data

I just bought a Sharp Aquos Crystal phone from here and when I left my house or turned off the wifi I had absolutely no service. Ive tried the factory reset over and over and nothing is helping. It says Service state and mobile network state are out of service and disconnected and the mobile network type is unknown. I thought this phone was supposed to be ready to use once you got it out of the box please help

Dodie McDill

Please sign in to leave a comment.

1 comment


Hi, Dodie:

Thanks for contacting TextNow Support!

The very first thing to check is to make sure your Mobile Data is turned on. On the Sharp phone, you can find that under your main Settings app > Data Usage > Mobile Data.

Our phones use the data connection for calling and texting, either through wifi or through the Sprint 3G/4G network. To access 3G/4G, the Mobile Data slider needs to be in the "On" position.

If that doesn't help, the next step is to contact us at TextNow for further troubleshooting, at the number you see below.

Kevin TextNow Support 0 votes
Comment actions Permalink