Theres a 4 month upgrade period. You can't buy another phone for the listed price for 4 months. If you want to upgrade now you'll have to play $40 plus the price of the phone.
Order replacement phone
I've tried several times to buy a new phone. My glass shattered the first time I dropped it. It's a moto e 2 gen. It keeps saying I bought one already. I chose replacement or upgrade.
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Thanks for contacting the TextNow Wireless support department!
@Matthew is right in regards to why the website will not allow to to process the order. In order to further assist you I have gone ahead and replied to your email regarding the phone.
Looking forward to further assisting you.