I must apologize again for the long wait times. We're a very small company (only about 100 employees total), competing in the same space of massive companies like Verizon and Sprint with literally ten or one hundred times the employees. We are working very hard at getting our Support team scaled up to handle the higher call volumes, in time for our upcoming Black Friday and holiday season sales.
Unlike those large companies, we do not lock our customers into contracts, or load them with hidden fees. We don't charge anything for porting a number into or out of TextNow; we don't have activation or cancellation fees; in fact, we don't even charge taxes. The only thing we ask is for our customers to contact us to cancel, primarily so we can find out how to make our service even better at the same incredibly low costs to our consumers we have now.
I understand the frustration at not being able to get a hold of us, but I absolutely must underscore that our team is here everyday answering our customers in order from phone, email, chat, and online posts here on www.textnow.com.
During regular business hours, you can even use the chat window here on our Support pages to have our chat agent set up a number and time to have one of our agents contact you.
We look forward to speaking with you soon!