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textnow makes it virtually impossible to cancel service

No one will answer that phone number, today October 11th I've been calling the phone number provided by textnow to cancel this service, no one answers the 1-888-250-5255 phone number. I've literally been trying to get through since 12 noon,I've sent numerous emails, I've called severely times only to be left on terminal hold, as we speak I've been on hold listening to that music since 7pm- it's 8pm now no one ever answers, ,,they just send a canned bullshit response .... Hi, Jeff:

I apologize for the long wait times we're experiencing lately, but I can assure you our team is here answering the phones seven days a week, three-hundred-sixty-five days a year.

We will want to speak to you to finalize the cancellation of your account, so please give us a call at TextNow Support: 1-888-250-5255, Mon-Fri 9am-9pm, Sat-Sun 9am-5pm EST.

I AM FURIOUS, THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED OR HEARD OF, I AM GOING TO BE FORCED TO CANCEL MY DEBIT CARD BECAUSE OF THE UNSCRUPULOUS BUSINESS MODEL OF TEXT NOW AND HOW IMPOSSIBLE THEY MAKE IT TO CANCEL SERVICE, ,,TO ANYONE TRADING THIS STAY AWAY FROM TEXT NOW UNLESS YOU WANT TO BE STUCK WITH THIS SERVICE

Jeff Ward

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Hi, again:

I must apologize again for the long wait times. We're a very small company (only about 100 employees total), competing in the same space of massive companies like Verizon and Sprint with literally ten or one hundred times the employees. We are working very hard at getting our Support team scaled up to handle the higher call volumes, in time for our upcoming Black Friday and holiday season sales.

Unlike those large companies, we do not lock our customers into contracts, or load them with hidden fees. We don't charge anything for porting a number into or out of TextNow; we don't have activation or cancellation fees; in fact, we don't even charge taxes. The only thing we ask is for our customers to contact us to cancel, primarily so we can find out how to make our service even better at the same incredibly low costs to our consumers we have now.

I understand the frustration at not being able to get a hold of us, but I absolutely must underscore that our team is here everyday answering our customers in order from phone, email, chat, and online posts here on www.textnow.com.

During regular business hours, you can even use the chat window here on our Support pages to have our chat agent set up a number and time to have one of our agents contact you.

We look forward to speaking with you soon!

Kevin TextNow Support 0 votes
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