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Phone getting really hot and also locking itself?

I have a heating problem with my phones. PReviously had a Galaxy s4 and it got so hot that I couldn't even touch it, and there wasn't even the usual warning sign on phones when it's overheating. Upgraded to the s6 and beginning to have the same issue with the heating. I don't have a lot of apps and always close them after using, but simple stuff like texting and messengers heat up my phone super fast. Also, said s6 since the moment I got it will randomly freeze for a second, be fine then it'll show my background followed by locking itself. This will happen 1-4 times at once and it's rather annoying. Again, this has happened since I first got it so I know it's not because of anything in my phone since it started right after activation.
Just hoping there's an easier solution than sending it in and getting it replaced.

Stephanie Mendibles

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Hi, Soren:

Thanks for contacting TextNow Support!

Your phone definitely shouldn't be so hot you can't touch it. You can check out the Battery section in your main Settings app to see if there's a particular app or service that's using the most amount of battery; closing or deleting that app might solve the issue.

A more radical solution would be to factory reset the phone to restore it to it's original state. If it's a software issue, then wiping the phone and re-updating everything might fix it as well.

And finally, it could also be a physical problem with the phone itself. The S6 doesn't have a removable battery, unfortunately, so if it is a problem with your phone we will replace it under warranty.

If the first suggestions didn't work, please give us a call at TextNow Support (from another phone or device, of course) and our agents can help narrow down the problem.

You can reach us at 1-888-250-5255, Mon-Fri 9am-10pm and Sat-Sun 9am-5pm, Eastern Standard Time. We look forward to speaking with you!

Kevin TextNow Support 0 votes
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I have the same problem with my iPhone6. Whenever I use TextNow the phone gets extremely hot. Why is that?

Priscilla Chang 0 votes
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Hey Priscilla! Unfortunately, we can't determine much from our end with regards to your own device's performance. If you're spending more time on the app specifically, it can simply take more power (so to speak) to keep running the app and making sure everything else runs in the background. 

It can also be due to a specific ad running that is causing this excessive battery usage. You can always look into upgrading to premium to see if that helps out! 

Valeria TextNow Support 0 votes
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I ha r the same.problem text now is killing.my phone. Heats up my screen and battery . Why text now always freezes and heats up our phone fix this people

Love God 0 votes
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Go to my battery and check it text now is making your phone heat up real bad

Love God 0 votes
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Can't y'all plainly see that it's the TextNow that's causing everybody's phone to heat up because lots of people say that when they open up other apps it does not happen to their phone but when they use text now it happens if own heat up phone freezes up and shuts down or locks your phone this is not fear if you want people to continue to use your TextNow free services or to even think about buying Inn on TextNow which I was thinking about doing but I'm not going to if this continues to happen while I have it free is it going to happen when I buy it

Love God 0 votes
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Hi there! We can certainly track these issues and see if we can pinpoint a root cause and provide you with a resolution. 

To do so, please head over to our live chat support on the bottom right-hand side of this page between 10am-5:30pm EST with your phone ready for testing. 

Valeria TextNow Support 0 votes
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This is no joke. I'm considering looking into another app.  And I LOVE text now.  But, ever since ads showed up ( a few days after I installed the app), my battery heats up very hot.  Read a lot of postings about it being something else causing this battery heat up but it happened the very night ads showed up and has been happening ever since.  Now, I do a text and then, shut the program down to save my battery.  Not sure if it's working since I only started that tonight.  I installed the app on my husbands phone tonight and, in less than 5 minutes, his battery got fire hot too.  NOTHING EVER did that to his phone either.  Even got into an argument with him because he got angry with me for installing it on to his phone and heating up his battery so.  Please fix this.  It's the ads, no doubt about it.  And, in only about 5 minutes after I put my phone on it heats the battery up. That's pretty heavy duty.

Annette E 0 votes
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