Sorry to hear your mobile network isn't working! Take a quick moment to check to make sure your Mobile Data is turned on your device - on Android devices, you can usually find it in the main Settings app under Data Usage or Mobile Data.
Our chat folks are available on our Support pages (like this one!) from Monday-Friday 9am-9pm, and Saturday and Sunday 9am-4pm, Eastern Standard Time.
We look forward to speaking with you!