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Waited 9 days for 2 day shipping.

As stated in the title, I was forced two wait nine days for what was supposed to be two-day shipping. I had printed a shipping label to send in my old phone and I was supposed to get it last Tuesday. the label was scanned by Ups on Saturday October 29th. Today is November 7th and I still have yet to receive the phone. (Should be delivered "by the end of the day")
So... what happened guys?

Jimmy Rios

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Just to update, I only recently received my phone at 6:50 PM (PST) on November 7th

Jimmy Rios 0 votes
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Hi Jimmy,

Thanks for reaching out to TextNow Support!

I see your shipment left our warehouse as soon as UPS scanned your package on 10/31/2016.

I'm not entirely sure what happened with UPS as it is supposed to take 2 business days and it seems they exceeded the 2 business day guarantee. I have gone ahead and reset your data to ensure that you get the full 30 days of service.

We will be getting in touch with UPS to determine what happened with the shipment and why they were unable to meet the 2 business day timeline.

Please let me know if you have any further questions or concerns.

Kirat M 0 votes
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