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TextNow App won't make notification sounds???

So I got a new phone today... I installed the TextNow App and it won't make a sound for me... I only noticed I had an alert because another device signed into my account made a noise on the other side of the house... I've tried everything. I even reset the notification sound to something the phone has built-in. Still nothing??

I went ahead and Tapped on "Upload Debug Logs" in the about screen hoping this would help in some way....

Raymond Boettcher

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Hi Raymond,

Thanks for reaching out to TextNow Support!

Depending on the type of phone you have, you may need to go into the phone's settings and look for a section for app notifications or app sounds.

If you find this section and have enabled the notification sounds here as well, you may need to uninstall and reinstall the application.

Please let me know if you have any further questions or concerns.

Kirat M -1 votes
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Yeah, I did that as well but it didn't seem to help... I'm not sure what they changed but a new revision of the app was released today.. I did the update and that fixed the problem. So maybe the programmers saw my Debug Log...

Raymond Boettcher 0 votes
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Hi Raymond,

Thanks for following up!

Glad to hear the update worked, our developers definitely work on continuously improving the application to fix any kinks and bugs.

Please let me know if you have any further questions or concerns.

Kirat M 0 votes
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So whatsapp does indeed work on Textnow?? Does the mms (picture and video) also work without issue? What about calling? This is a app I use often as my daughter lives/works out of the US and it's how we stay in touch now.

I read a few reports about Whatsapp not recognizing the numbers that Textnow uses. Did you have any problems other than the sound notification? Many thaks

James McCa 0 votes
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Hi James! 

We have experienced issues with WhatsApp verification in the past, as they are unable to recognize our virtual numbers as mobile numbers. There have been successful methods to circumvent this, including reaching out to WhatsApp support to put your TextNow number on their exemption list. 

With regards to the rest of the WhatsApp functions, such as calling and mms, I'm afraid that is out of our realm. You would have to contact WhatsApp support specifically so they may go over their app's limitations with you. 

Please let us know if you have any more questions, and/or concerns! 

 

Valeria TextNow Support 0 votes
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This problem recently started for me as well. My android 5.1 device works perfectly fine, but my android 4.4.2 tablet stopped playing the notification sounds -- probably around a week or 2 ago.  No changes were made to the device sound/notification settings, though I did go through that just in case.  I tried changing the notification sound, uninstalling and reinstalling textnow, and rebooting my device, all to no avail.  The push notifications do come though (the floating chat button appears and the conversation is there) -- it is only the sound that does not work.  All other notification sounds for other apps work fine.

I have also uploaded my debug log, just in case that can help anyone

Any ideas?

Balhazar Globnox 0 votes
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Hey there,

We are aware of a current issue that is effecting notification sounds for devices running the Kit Kat Android OS specifically. 

We are working on getting this resolved currently so we appreciate you bringing this to our attention!

Erin TextNow Support 0 votes
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I have an I Phone7, running iOS 12.0.1.  I have uninstalled and reinstalled the TextNow app.  I have checked all of my settings in both the TextNow App and in my native notifications settings. I HAVE NO IDEA IF I AM GETTING A CALL OR TEXT BECAUSE MY PHONE MAKES NO NOISE.  This is unacceptable and needs to be fixed immediately.  

Laura Williams 0 votes
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Hi Laura,

If you are having trouble receiving incoming call and text notification within your TextNow app we'd like to speak with you directly to help get this resolved. Can you please reach out to our chat support team with your TextNow phone number so we can assist you?

Erin TextNow Support 0 votes
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Erin, thanks for following up so promptly. After further investigation, the no sound issue was a result of the iOS 12.0.1 update.  It affected ALL sounds on my device, not just the TextNow app.  The fix is to reset all phone settings to default. Settings > General > Reset All Settings.  

Laura Williams 0 votes
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Hi. I have a Samsung S3 running kit-katt 4.4.2 and earlier this year there was an update that also stopped allowing text notifications to chime through despite checking all settings and reinstalling the App. My research indicated TextNow was aware of this problem with Kit-Katt and was "working on it". Can you PLEASE give me some better detail about this than that for an answer? I haven't researched this issue in a while until today and was hoping I'd find a solid answer by now. Like there was an update out and I just needed to re-install the App. Seriously, it's been long enough, something should've been resolved by now. Have i just missed it? Help!

null null 0 votes
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Hi there,


I'm afraid that TextNow is no longer supported on Android versions before 4.4.4. If you can upgrade your Android OS and update your TextNow app those issues should be resolved. If your phone does not support anything above Android 4.4.2 I'm sorry to say that the fix will not be available to you.

Erin TextNow Support 0 votes
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Thanks Erin. I'm disappointed to hear this as I question that the developers couldn't have worked harder to continue support for older versions but I understand fewer people like me are clinging to those platforms anyways. Can I ask if you wouldn't mind verifying that Android 5.0 Lollipop IS SUPPORTED and Text-Now will work normally?

null null 0 votes
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Yes, OS 5.0 is supported. Anything 4.4.4 and above will continue to be supported at this time.

Erin TextNow Support 0 votes
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I'm having the same problem as raymond how do I fix it?

Arlene Carroll 0 votes
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Hi there, could you try uninstalling the app and reinstalling it? 

Madison TextNow Support 0 votes
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Textnow is not make any sound, motivation sound,ring out.i have uninstalled it still keep do the same things

Angelina Ovie 0 votes
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Textnow is not make any sound, notification sound,ring out.i have uninstalled it still keep do the same things

Angelina Ovie 0 votes
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Hey Angelina! Can you please confirm that all your notifications settings are enabled within the TextNow app as well as within your phone's native settings app? 

Valeria TextNow Support 0 votes
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