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Can't call or receive calls on new account

Hi. I just set up my free TextNow account. I can send and receive text messages no problem, but I can't make or receive a call. If I try to make a call, the app immediately hangs up. If I try calling my TextNow number, I get a message saying customer not connected. I have full data connection on my device. One thing to note is that I have a dual sim device. My data account is attached to SIM1. Would this be causing any issues? Or is there some "wait" time before I can make or receive calls?

D Seal

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37 comments

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So I did the clear cache, clear data and force stop, as suggested in another response. Seems to be working now! I can call out, and receive calls. All good.

D Seal 0 votes
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Hey Darryl,

Thanks for letting us know what worked for you!

If you have any other questions or concerns don't hesitate to reach out!

Kristopher TextNow Support 0 votes
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My number just ported. I cleared my cache still cant call or receive calls

Stephen Blake 0 votes
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Hi there,

I've taken a look at your account and it looks like the number was ported successfully, however if you're not able to make or receive calls we will need to look into this for you. Can you please reach out to us through chat so we can get more information from you to get this resolved? Thanks!

Erin TextNow Support 0 votes
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Hi Taylor,

It appears that you're using a slightly outdated version of TextNow so I would recommend uninstalling and reinstalling the app on your device and then testing the calls again. If you continue to have trouble we will need to get some additional information from you, so please reach out to our live chat support team (bottom right corner of this page) so we can speak to you directly, thanks.

Erin TextNow Support 0 votes
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I can't receive calls in or call out. I have already cleared out the cache and data and forced stopped it..nothing works could u please help

Ce E 0 votes
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I can’t call or receive calls on my new account m. I use an iPhone 6, please I would be glad if you can walk me through on how to solve this problem. Thanks

Rog Smith 0 votes
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Hey Rog! I'm unsure as to where the issue lies (whether it's permissions, account or network related). 

For further diagnosis and assistance, please head over to our live chat support on textnow.com/wireless. Thanks in advance! 

Valeria TextNow Support 0 votes
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Hi Peter,

We'd like to verify your TextNow account and get some more details from you. Please reach out to our chat support team for assistance. They will be available from 10am-5:30pm EST.

Erin TextNow Support 0 votes
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Hi Erin,

Could u please assist me to reach to ur chat support team?

Peter John 0 votes
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Hey Peter! You can actually find the blue "Chat with us" pop-up on the bottom right-hand side of this page 

Valeria TextNow Support 0 votes
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Hey Peter! You are welcome to head over to our live chat support on textnow.com/wireless to speak with a live agent :)

Valeria TextNow Support 0 votes
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Hi i really need help i can get texts from others and call them but they do not get my texts please help and i am on a computer as well.

jordan moore 0 votes
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Can't call or text. Uninstalled the app. Installed it back. Still hangs up before ringing. Can u please help.

Robert Barron 0 votes
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Hey Jordan! We would need to test this out with you in person, so please head over to our live chat support on textnow.com/wireless for further assistance! 

Hey @Robert- I will have to ask you to do the same, and head over to our live chat support for further testing with your account! 

Valeria TextNow Support 0 votes
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Hi I've been having a problem very similar where whenever I call someone it will then tell me the call call has been rejected and will hang up. It says the same whenever anyone tries to call me. I can send and receive texts but nothing seems to fix this probably including what everyone has suggested so far. Please fix this.

Ben Roth 0 votes
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Hey Ben! I do apologize for the inconvenience, as it looks like your calls are being temporarily restricted due to high volume usage. 

Valeria TextNow Support 0 votes
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CNt call or receive calls... read a few others comment how do I clear my cache and whatever else

null null 0 votes
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Hey there! I believe you may be affected by a recent bug that we discovered. A fix is going out in the 6.7.0 release (will be out by the end of the week), so I would recommend to just look out for app updates! 

Valeria TextNow Support 0 votes
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Hello i just bought a new android phone its an Alcatel. I downloaded textnow and log in and when i enter a cell phone number and dial it its not going through it is saying "No network connection. Please try again or enable roaming data calls in settings.

Scott 0 votes
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When i do enable data roaming in settings its still not going through its now saying "No network connection. Please try again"

Scott 0 votes
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Hey Scott! This is an issue that should be fixed within the next app update! 

Valeria TextNow Support 0 votes
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I have had a account but now I am not able to make or receive phone calls

Susan Pierce 0 votes
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Hi Susan, 

could you please reach out to our Live Chat between 10am-5:30pm EST and enter 'speak to an agent' one will be able to assist you further when they become available. 

Madison TextNow Support 0 votes
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Hi. I can't make or receive calls with my TextNow number, even with enough data on my phone

Josh Tiles 0 votes
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Hi Josh, 

For further diagnosis and assistance, please head over to our live chat support between 10am-5:30pm EST. They will be able to find out where the issue lies (whether it's permissions, account or network related) 

Thanks in advance! 

Madison TextNow Support 0 votes
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You guys ask me to use my textnow number to make a call or text or it will be giving to someone else, i have text but don't know if the person receive the message but i can't make calls

Alex Millerex 0 votes
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