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Does anyone know how to fix sensor issue with the Motorola Moto G 3rd Gen?

I've been looking for a solution for a few days now and can't find one. Myself and my friend both have the same phone and we both have the same problem where if something blocks or even hovers over the front camera it will black out the whole phone screen. We've tried rebooting, resetting the phone, turning off adaptive brightness, etc. Yet nothing seems to be working.

Esperanza Perez

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Hi Esperanza,

Thanks for the question! 

Go into your TextNow application settings and into Calling. Here you can disable the Screen Lock option to stop the screen from turning off during calls. This should help with your proximity sensor issues. 

If you have any other questions feel free to let me know or contact us via chat to help you further!

Taylor TextNow Support 0 votes
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I have the moto g (3rd gen) and this phone is a complete p.o.s. I have not been able to use it for anything other than a paperweight since I got it.Currently the biggest issue that i am having is that the phone died and would not boot back up. I finally got it to boot up and now google play services keeps crashing causing me not to be able to use any of the apps that I normally would use. to top it off all that textnow support can offer is a replacement of the same p.o.s. If I didn't have to keep the phone rooted then maybe that would fix the concern but who knows... definitely not a happy customer

Jody Deville 0 votes
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Jody, not sure if they may help you or not but this issue happens to me quite often on the google play store and the way I managed to fix it for my problem is by going to Settings>Apps>Google Play Store>Force Stop> Storage> Clear data You might need to restart your phone or even repeat the process but it works for me every time

 

Rooting your phone is unlikely the issue for this problem, I did a factory reset on the phone many times and every single time I had the same issue with the google play store crashing.

Esperanza Perez 0 votes
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Hi Esperanza,

the problem is I don't want the phone rooted. when textnow sends the phone, it is already rooted and with every phone that I've had from the company the custom rom that they use causes errors all over the place.  I have to boot the phone up in safe mode in order to use it, I've already tried to clear the data and the cache from both the google play store and play services, but I am still running into the same issues with apps that were not preloaded on the device constantly crashing.

an example is with snapchat, because of the update that was done like a month or 2 ago if you are using a rooted device and log out of your account it registers as if you are using 3rd party apps and locks it down. this is only one concern, and the only thing that textnow will recommend is to do a mfin factory reset. what good does that do when the issue stems from the software that shouldn't be on the phone. i would've been unrooted the phone but unfortunately that voids the warranty, go figure.

-Still an extremely unsatisfied with textnow customer

Jody Deville

Jody Deville 0 votes
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I can agree with that, I'm no longer a customer because they have their own personal phone OS that doesn't even allow you to update your phone, leading to a lot of problems. I just wanted to format my SD card but it's a pain to do that on android 5.1 that they had so I ended up flashing the phone which deleted everything textnow related but thanks to that the phone started working a lot better but sadly had to leave the company since their personal OS only comes in 5.1 version.

Esperanza Perez 0 votes
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Esperanza,

Thanks for your feedback! 

As a young company we love hearing what prompted users to leave our service so that we may address all of these issues for the future. Comments are always welcomed. :) 

Jody,

I'm sorry to hear about the issues that you've been having. These are not regular issues, and I'd love to get them sorted! I see that you have gone through troubleshooting last week and have been offered a warranty replacement for your device. Our warranties issued for our devices cover a replacement for the phone that you purchased. If you do not wish to receive a working 3rd Generation Moto G for free, then there are upgrade options available that we'd be happy to discuss with you! 

Taylor TextNow Support 0 votes
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