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Can't receive texts

I can't receive texts on my newly purchased Moto G3. My old # has been ported to this new phone, but I can't get texts. Please help.

Ronald Lee

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Hi Ronald! 

I have sent you an email followup to your email address on file in order to discuss this issue in further detail. 

Please let me know if you are having issues with receiving it! 

Valeria TextNow Support 0 votes
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I can't receive my messages because I used the TextNow number on my instagram and i cant receive it at all for me to change my password on instagram someone peels help.

Vanessa 💕 0 votes
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Hey Vanessa, 

Sorry to hear of your troubles! Since TextNow uses virtual numbers, they are not always recognized by third party apps for verification purposes. As such, I would please ask that you contact IG support (or perhaps try a different method of verification) in order to help reset your password. 

Thanks in advance :) 

Valeria TextNow Support 0 votes
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Hi Jack,

We'd like to get more information from you so we can determine exactly what you're experiencing and how we can get this resolved. 

Please reach out to our chat support team, between 10am-5:30pm EST, so we can get to the bottom of this with you.

Erin TextNow Support 0 votes
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