Thanks for contacting TextNow Support!
I'm sorry to hear that about your phone. We can definitely look into processing a replacement for you.
At this point, please give us a call so that we can confirm the issues with a few device tests. Please ensure to have your TextNow device fully charged for testing, and use any other phone to reach us.
The TextNow Wireless Support Department can be reached at 1-888-250-5255 between the following hours (Eastern Standard Time):
- Monday - Friday: 9am - 10pm
- Saturday & Sunday: 9am - 5pm
We are looking forward to resolving this for you!