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All Text & Call History Disappeared

All of my important messages disappear ed and I did not delete them. I pulled up the app and it forced me to log back in. Then it said my password was wrong, so I reset the password, now my messages and call history disappeared. How do I get my text messages & call history back?

Danielle Brown-Davis

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Hi, Danielle:

Thanks for your question!

TextNow doesn't keep messages and call logs indefinitely, I'm afraid, so if the messages and call logs were older than a month, there's a possibility they're not retrievable.

If you're signed into that same account here online, check your Text & Call Online page to see if the messages and call logs are on that page.

For future reference, you can export conversations through the app (on Android) by tapping on the conversation, then tapping on the menu button in the top right-hand corner (the icon with three dots), and then choose Export Conversation.

Kevin TextNow Support 0 votes
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