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Moto G 3rd Gen Android 6.0 OS update

when will the update for the moto g 3rd GEN to android 6.0 be available? 

Gannon Thompson

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Hi Gannon! 

That's a great question. While our developers are diligently working on making our custom TextNow ROM compatible with new OS versions, we do not have a specific ETA for that release at the moment. Rest assured that it would be pushed out as an OTA update to your TextNow device as soon as it's ready :) 

Valeria TextNow Support 3 votes
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Hey Craig, 

Thanks for reaching out. At this current time, we don't have any new updates on the estimated release date for Marshmallow on the Moto G (3rd Gen.). Ideally, we'd like to get these updates rolled out as soon as possible, we just need to make everything is running smoothly before we do!

Your phone should notify you when it's time to update the OS via an OTA Update.

Kristopher TextNow Support 0 votes
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Yeah I was noticing that there is no system update under phone info. Im curious why Motorola said that its been available for the Moto G 3 for a year now but Im not able to update it. 

Shane Cormier 1 vote
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Hi Shane,

As Valeria had mentioned previously, before TextNow is able to release and OTA updates for your device, our developers have to make sure that our custom ROM is compatible with any new OS versions.

So once that becomes available you will have the option to update your Moto G3 through your phone's system updates!

Erin TextNow Support -1 votes
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Oh. I thought they were Sprint phones not TextNow made phones. I know under the phone details it says its a Sprint Phone. ANd also under SIM Status why does it say my phone number is 814-853-7655? Also. Is my phone locked or unlocked?  Im just a bit confused on why it says that is my phone number. Wish I had known that only 3.5gb of my 8gb would be available. I probably would have waited to get a phone. Or I would have gotten one with 16gb. When I asked someone in the chat section she didnt give me much help. I had told her I wanted a phone that didnt have a ton of apps I would NEVER use because I wanted enough space to install some cool apps without it saying its full after just installing a few. She told me that the Samsung was horrible for excessive apps. I already know because I have a Galaxy Tablet that has a bunch of apps Ill NEVER use like these office apps and stuff. Im not even sure what is wrong with it now. It says its full even though I have uninstalled EVERYTHING on it. Probably need to do a factory reset. Wish I knew how to clean it off completely and install the OS fresh on it and all that. But Im not that Savvy on that kind of computer stuff. Anywho wasting your reading time because its not the device that I bought for your service. But anywho she was correct about Samsung having all these useless apps. And my Moto G 3rd Gen didnt come with anything except some Google apps, most that are needed and or used. Just she didnt tell me that only 3.5gb of the 8 would be usable. I installed 2 apps on it and it was full. One of them was 1.5gb though. It was the Iron Maiden phone game app. Pretty fun game too. But after having a little fun on it I had to remove it so I could update the apps already on the phone. I couldnt even update the apps already on it. Even moving it to an SD card didnt do much help. Yeah, you move some of the stuff to the SD card but a lot still stays on the phone. And not all apps can be moved to the card. Those are just really good for pictures music and videos, and for some apps you cant download like if you wanted to put an NES Emulator or SNES one and some games or ROMs. Those can fully be installed on the SD card taking up no room on your actual phone. Anywho as soon as yall have a decent phone with at least 16gb for a decent price Ill be  buying a new phone. Im trying to talk my mother and daughter into switching to you guys. They pay 60 a month each with Verizon on a family plan that I used to be in but got out of as soon as I could. They pay for 4gb a month and have to split between 4 people. Mother, Brother, Sister and my daughter all share a family plan. I was with Centennial Wireless from 2004 until 2009. At that time they sold out to ATT except a few states went to Verizon. Verizon promised to never change my plan. I did pay about 50 a month after fees and taxes back then but it was cheaper than prepaid. Then I had to get a new phone and that is how Verizon was able to change my plan. It started off fine and was just 70 a month. But for 2 years I was paying 10 bucks a month for insurance that I never used. And wasnt told that if my phone was lost stolen or broken it would cost me 150 to get a replacement. At Centennial is was 4 a month and 35 to replace the phone. Of course it wasnt an Iphone either. But Ive never lost or broke my phone and its never been stolen. Not once since I have been with Verizon. ANd with Centennial I only had to replace my phone once. WHen they raised my bill to 120 a month I shut them off, stopped paying them, canceled my service, and kept the iphone 5c. Prepaid is the way to go now. Its a lot cheaper and no hidden fees and shit. I think as soon as their contracts are up I might have them interested in switching. 60 a month is a lot for phone service these days. 

Shane Cormier -1 votes
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Hey Shane,

Thanks for asking some great questions. I will address each one individually to ensure we communicate everything clearly.

The devices we provide are based on the Sprint network, but we do produce our own custom ROM for our devices.

In regards to the phone number that you're seeing in the settings of the device, this is a number that is primarily used between us and Sprint to manage your phones access to the network. This number is not really a static number and can change, so we do not recommend providing this number to anyone. You should always provide the number in the TextNow application for calling and texting purposes.

Our devices are not locked, but the do have the custom version of Android on them. This would make it difficult for other carriers to activate, as they are designed specifically for TextNow network access.

Typically, in regards to storage on the device, you mentioned quite a few different things, I will try to summarize that for you.

A device that would normally have 8GB of storage available when completely empty, does in fact have that amount. Keep in mind we do need to install Android on the device, and in most cases that takes roughly 4GB of internal storage. This amount will very slightly dependant on the device model. Additionally, the ability to move an application to the SD card is largely dependant on the specific device, and the application itself. This is not something that we directly control, as it would be primarily the application developers that allow this.

Lastly, it's great to hear that you want to have your family join you on TextNow Wireless to benefit from the savings available. Make sure that you use our Refer-a-Friend option to get some free account credits when they make the switch! You can find all of the information for the referral program here - https://supportwireless.textnow.com/hc/en-us/articles/212927143-Referral-Program

Thanks for asking some great questions Shane!

Justin Guest 0 votes
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It has been a while since it has been asked but is there an update on when we might get the marshmallow update on the Moto g3? This is a great phone but it lags and it would be nice to get an update since it has been over a year since Motorola issued the update. I love your prices but sometimes the service itself isn't that great and you guys are a little slow when it comes to things like updates. Thanks again and hopefully we can get some marshmallow love for the g3.

Donna Larry 2 votes
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Hey Donna, 

That's a great inquiry, and I've heard rumblings of great progress being made on the compatibility of Marshmallow with TextNow. I'm afraid that there is still no ETA on the update being pushed out, but rest assured that it's high on our priority list! 

Valeria TextNow Support -1 votes
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Good Morning Textnow Peeps,

9 months ago I commented on a 11 month old post. Yep, on the Marsh update....

So whats the good word??

Craig King 1 vote
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Hi Craig,

I'm afraid we have halted development on a Marshmallow update for the Moto G 3rd gen devices we had been selling previously. We apologize for any inconvenience this may cause you but hope that your service will continue to run smoothly on your current device with the Lollipop OS.

Erin TextNow Support -1 votes
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Hi Erin, From Textnow support.

Why are you guys selling the Moto G3 again for a black Friday special when you said "I'm afraid we have halted development on a Marshmallow update for the Moto G 3rd gen devices we had been selling "previously"." So why doesn't TextNow want a update for this phone, like all you're other phones?

Mason Richards 1 vote
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Hi Mason,

Thanks for your inquiry. At the time that my previous post was made we weren't selling the Moto G 3rd gen. However, the phone was in such high demand, even without the new updates, that we have restocked it and now have more available. The device is still running the Lollipop Android version 5.1.1, as stated in the device specs.

Erin TextNow Support 0 votes
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I love TextNow. As a matter of fact, just last night I decided to Port my primary number over and make you my main carrier (I had been using TextNow as a backup phone/account). Fastest phone port I've ever seen, by the way. My number was moved over in literally a couple minutes.

However, this news about the Moto G3 update is a bit disappointing, especially since I just purchased a new one to replace my old G3. I'm a little puzzled, as you are offering multiple devices now that run on Marshmallow. The G3 is about as close to a stock Android device as you can get, with just a couple minimal Motorola tweaks. Would this not be one of the easiest devices for you to issue an OS upgrade to? That's why I'm confused as to why development was stopped.

Outside of that, I couldn't be happier with your world-class customer support, pricing and service. You guys are the best carrier around, period.

Dan Olivadoti 1 vote
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Hi Dan,

Thanks for the feedback!

Since I'm not a developer I can't speak to the amount of time or resources it would like to update the OS on the Moto G3s Marshmallow. However, I can say that it may be more difficult than you might think simply because upgrading our TextNow ROM to Marshmallow does have different and more complex requirements than just upgrading a standard device's OS.

I am happy to hear that you're enjoying the service even with the Lollipop ROM though as there are still a lot of benefits to using Lollipop. Additionally, if you decide within the next 29 days that you want to exchange the Moto G3 for a newer device with an upgraded OS you will be eligible for that as well! 

Hope that helps a bit, and have a great weekend :)

Erin TextNow Support -1 votes
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I feel hugely disappointed in this company. I got this phone from you guys thinking it was a normal phone but you changed it in such a way I can not do much with it. I cannot even update the operating system so I can run simple apps like snap chat, pokemon go ect. You did not at the time of my purchase mention you edited the phone in such a way... The customer service with you guys is not helpful either. You keep saying the same thing, I am sorry, you knew what you were buying, ect ect. NO we did not know this phone would not work as advertised. I feel ripped off and have waited a long time for an update and now all you say is buy another phone from us? What kind of business practice is this? I got this phone when you first' released it for sale and you didn't mention any of these issues. You said its a sprint phone, but its not even that anymore because of your bad coding and force locking operating system updates. The way you have this all set up is just baffling. I am better off buying a phone straight from sprint, and than using it with your service, so my phone isn't trashed by your bad coding and forced lock features and bloatware that takes up ALL the memory too.

Tom 2 votes
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Hi Tom,

Thanks for your feedback.

Although we do operate using the Sprint network, at no time have we advertised that the phones we provide are Sprint phones. As a result of our unique VoIP service, select changes to our older devices were necessary to ensure that the phone was able to run smoothly and optimally while integrating our service on the Sprint network. 

More recently we were able to make some changes which now allows most of our devices to receive OTA updates directly from the device manufacturer when they become available. This does unfortunately mean that older devices are not eligible for these updates and although we understand your frustration with this, we did not know this would be the case when the phone was originally purchased by you, otherwise we most certainly would have advertised this fact. 

If there are any specific updates or features that you feel you are missing currently please provide your feedback to our live chat support team so we can determine if this is something we could potentially update for you in the future.

Erin TextNow Support 0 votes
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But all you lot sell are older phones, Erin. :| I'm not willing to buy another phone just to be stuck on an old OS again. The closest thing I think any of us will get is downloading a custom launcher that looks like the newest OS. 

No Name 2 votes
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Hey H.T! If you're referring to your Motorola phone, unfortunately, we can only assist you with a replacement/warranty if you have an active subscription. 

At this point in time, if you're not planning on reactivating your subscription, you can look into alternative troubleshooting methods (such as an external hardware reset). Since this phone does not have a removable battery, your only other option would be to contact us for a warranty with an active subscription. 

Valeria TextNow Support 0 votes