Firstly, it may be of some use to display your Chat hours in an area on your website where it can be readily accessible and isn't hidden behind layers of pages or posts here in your forums. I would of never known that your online chat hours are from 9am to 9pm EST had I not stumbled my way here into your forums and read through some of the older posts.
Secondly, I'm curious to know and understand why we are unable to have access to our Account Numbers without first contacting you through either of the avenues in which you provide support. When clicking "My Account" in the upper right hand corner of the screen here, I'm expecting to find all things regarding my account - including something that [in my opinion] should be a no-brainer like an Account Number. Is there a reason this information is locked away from us? Even beyond logging into what appears to be an SSL enabled site with secure logins?
Onto my issue: I have recently decided to begin service with Google. After some research, I found some older posts from 2016 of people inquiring about porting their TextNow numbers to a different carrier. In one of the posts, I saw a representative (?) respond to the person and tell them that they "would need their account number and/or Pin number" to complete the process. Judging from the bulk of these posts, it seems like you're funneling everyone to the Online Chat option - which leads me to believe I'm to receive the same fate.
I want to port my TextNow number out. I need my account number to do so. Is there absolutely no way whatsoever for me to obtain this information via Email? I am more than willing to validate or verify any and all information pertaining to my account. I currently work at a job where I don't get home until about 6pm [PST], which is 9pm back East - clearly outside your window for online support. I see that you have Saturday hours, which is nice - but I've got my SIM card from Google now. I'd like to get this taken care of sooner than later, as I'm due to travel soon and would very much appreciate a more reliable option for correspondence while I'm away from home. I don't particularly want to wait until the weekend to take care of this if it can be avoided. Even more so if Google does not operate on the weekends - then I'd have to wait until the beginning of the week in a game of tag with everyone, over a request that could/should/would take literally seconds. (Ask me questions to verify information, give me account number and/or "pin" upon satisfactory verification, start port forwarding process on your behalf). Unless something is eluding me with respects to this interaction, I fail to see how it gets any more complex than that, and how or why it can be this difficult to complete an otherwise routine procedure.
If I come across as snarky or rude, I don't mean to and apologize if that is how this is being taken. I will admit that I've been a bit frustrated trying to navigate this "pan's labyrinth" of a website here, being met with little to no information. I don't know if this is simply how it works for customers who have not purchased a device or service plan through you, and are just using the Application - but to say these last couple of days on the site have been troublesome would be and understatement. Nevertheless, my struggles are in no way meant to be an indictment on any of the representatives who assist us with these issues.
Please advise, and thank you.