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billin

They took my money on the 9th and my plan hasn't rest but they took 30$ out my account. I need to know how to talk to someone

Kevin Simmers

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Hey Kevin! I can see why there may be some confusion here. So I'll help clear it up: 

Your billing date is on the 8th of every month. This month, you added a $20 credit pre-emptively to your account on the 3rd, which just sat on your account balance. 

When you were then billed later on the 9th (due to the time change, and using a UTC timezone for billing, it bumped it up to the next day), it pulled from your account balance credit. So your card wasn't charged at all, and you still have $6.01 left over on your account balance to help partially pay for next month's bill :) 

 

Valeria TextNow+Support -1 votes
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