Hi Vanessa! Apologies for the confusion.
We do have a fraud screening process for high-end devices, and any other high-risk purchases. We would only need a photo of a government issues photo ID (such as a driver's license) and the credit card used for the purchase (with all the numbers blocked except for the last 4). Another option would be to contact us to process a conference call with the bank to verify yourself as the card holder. If this process is not completed within 7 days, the order is automatically cancelled and refunded in full.
If you wish to contact us directly, feel free to head over to our live chat support!