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Texts Not Sending

Since 9pm last night I have been able to receive text messages, but not send. They say delivered, but none of my recipients have gotten them. Picture messages do go through, though. Just not SMS. Calling works as well. 

Jjjjam

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23 comments

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Same since last night i can not send texts please help I’m going away tonigyandbi need my texting!

P 1 vote
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Im having problems now also, but it was working for me at 3 this morning, Central

 

Matt Roberts 0 votes
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Does anyone know where how to access the live chat support function from desktop? Apparently, it is supposed to be available starting 9:00 am EST.

Aaron Spencer 0 votes
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Hey everyone! 

Our live chat support is available from 10am-5:30pm EST (can be found on the bottom right-hand side of this page)

But the good news is that we have opened up an escalation with our partners to be able to figure out the root cause of this issue, and as soon as we receive an update, we will relay it to you. 

Our sincerest apologies for the inconvenience! 

Valeria TextNow Support 0 votes
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Hey again! We're still awaiting a response from our partners (responsible for pushing SMS traffic through) for an update. 

We will post updates here, but please feel free to follow us on Twitter and Facebook for any further information! 

Valeria TextNow Support 0 votes
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Has the SMS partners at least responded to the request(s)? Is there an approximate time when the error should be corrected?

Aaron Spencer 0 votes
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Hey Aaron, they are still investigating and we do not have a timeline as of yet, but I assure you that as soon as we do, we will be updating you. 

Valeria TextNow Support 0 votes
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At least I am not the only one... This is the first major issue I've had with service since I started my usage of TextNow about 4 or 5 years ago.

Cody Snowberger 1 vote
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I too am having that problem, but ONLY with one person, who is on the Verison network.  That person is my husband, so it is sort of important that you guys get this fixed..  I sent out 7 test text and everyone but my husband got the text.

I can however send that person VIDEO and PICS.  It is only Emoji and Alpha-Numeric texts that don't go through.

Dea H 0 votes
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Hey there,

Due to the lack of response from Verizon, in our efforts to ensure that your service is restored, we’re simply routing your texts through your TextNow texting address instead of your number as a temporary solution.

We appreciate your patience while we get this fully resolved!

Erin TextNow Support -2 votes
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@Erin TextNow Support - that isn't the service we are paying for.  And this is getting ridiculous.

Probably should comp a free month of service to those affected.

Dea H 0 votes
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Agreed with Dea... we may be paying a discounted rate but we still deserve service when we need it.  Understandably it's a system issue that needs both parties working but this is sounding sketch right now.  Hopefully nobody has an emergency and need to contact someone on Verizon....

Cody Snowberger 0 votes
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Hey Cody, we understand the frustration, though it's important to note that we are not actively blocking your messages. 

We are still awaiting a response from Verizon, as they are actively blocking our messages and not cooperating with us. 

We have been working tirelessly to come up with this work-around in the meantime so service to Verizon can still flow. So while your number may not show up as a caller ID, you can absolutely still message Verizon customers from your app as you normally would. Their caller ID will simply show your username@textnow.me instead of your number in the interim as we continue working toward finding a permanent resolution. 

Valeria TextNow Support 0 votes
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Cody points out that we get "discounted" service, but I would like to point out that a quick internet search shows that many others offer this too - so really, it IS a buyer's market. Heck, even the major carriers are offering $25 plans now, with no contract.

If they want to keep our business, it behooves them to provide good, consistent service.

And frankly, I've been having a lot of messages (over the last 2 months) to my husband, who is on Verison, go "astray".  Some show later, but most that go astray never show. I've talked to tech support, but nothing really has helped.

I am about to switch providers...

https://www.whistleout.com/CellPhones/Search?sms=50&data=1000&simonly=true&spend=25 :

 

 
 
Dea H 0 votes
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I've just spent over 3 hours on the "Live chat" line, issues still not resolved (no texts OR photos going out, can receive) & am now being told that they want to change my 8-yr-old cell number & see if people can get my texts that way. Seriously??? Won't exchange it, tell me I can't get any consideration towards an upgrade & won't let me keep my old monthly price if I do just cave. Claim I'm not cooperating by not allowing them to finish their troubleshooting. After more than 3 hours? Thinking it's the refurbished phone. So much for the fable of "Canadian courtesy" & customer service. Another provider, here I come. And yes, I'm having the chat transcript sent to my email. Just in case.

Terri Bonds 1 vote
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@Terri Bonds

Be grateful that you only spent 3 hours on the line with them.  I spent slightly more than 5, BECAUSE THEY FORGOT TO DO SOMETHING, and just like you, told me I was being uncooperative, and that the warranty on the new phone wouldn't be honored if I didn't keep working with them.

The did comp me a month of service for that.  I would swear they did it on purpose.  Switched through 4 or 5 techs (when the first said they couldn't switch me to anther tech when I lost faith in him). 

Seriously, I'm this close to switching myself.  Not like there aren't a lot of other places now with this sort of deal.

 

Dea H 0 votes
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 @Terri! While I'm very sorry to hear of your situation, which I can only imagine to be extremely frustrating, it is important to clarify that texting issues with specific numbers are not device or hardware related. A warranty replacement will not change any issues on the back-end with those specific numbers. 

As during our testing, we were able to text with you off of our own TextNow and non-TextNow test numbers, this seems to be specific to either those numbers or their carriers. Changing your number temporarily (as we would have assigned it back to you) would assist in this theory that their end is blocking your particular number. 

If you are still willing to test this out with us, so we can finally reach a resolution with you, please feel free to head back over to our live chat support, or schedule a callback through your Wireless Account online

Valeria TextNow Support 0 votes
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This is so frustrating i need this to be fixed i cant text but recieve them and i can call

 

Kabelo Reidenbach 0 votes
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Hey Kabelo! For texting issues, I'd please ask that you head over to our live chat support on the bottom right-hand side of this page between 10am-5:30pm EST for further testing/assistance 

Valeria TextNow Support 0 votes
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