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Messaging Verison Issue

So you folks are blaming Verison and saying they won't respond.  We can only take you at your word.  But it seems unlikely that a major company like Verison would just ignore your attempts at contact, unless they think you are a joke or are trying to hurt your business.

But that is neither here, nor there.  We pay for a service that right now, isn't working as it should.  Some of us have gone as long as 48 hours with this issue.

And sending text through an email isn't really a good "fix" - that's just jerry-rigging

This is getting ridiculous.

So how do you folks propose to go about fixing this? 

And how about a complimentary month of service for those who are affected by this?

And WHY HAVE YOU STILL NOT ISSUED ANY SORT OF MESSAGE TO THE USER BASE to let folks know what is going on?  Everyone has to figure it out for themselves?!  That is pretty terrible service, if you ask me. 

 

It would LITERALLY take 30 seconds to let everyone of your customers know...

 

And that would save you a BUNCH of forum and chat work...

 
 
Dea H

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Hi Dea, 

We have been transparent about this from the beginning. You can head over to our Twitter and Facebook pages to find the statements/updates. 

Additionally, a message from us was sent out to all TextNow users, through an in-app message, which I have posted a screenshot of. 

While the solution that we have come up is not pretty or ideal, it is still a valid method of keeping in touch with your family and friends on a Verizon network. The text messages themselves are not affected in quality or delivery, it is simply the caller ID that is being changed. 

We will send an update to all our users as we have already done as soon as this is resolved. 

 

Valeria TextNow Support -1 votes
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Unfortunately, Valeria, many of us do not use social media. 

 

AND I NEVER GOT THE MESSAGE YOU CLAIM TO HAVE SENT OUT

 

When you have a TEXT SERVICE at your FINGER-TIPS, why make folks go hunting for that info on 3rd party sites?!?

THAT'S JUST CRAZY and REALLY BAD BUSINESS.

Dea H 0 votes
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It is standard to post any updates on social media platforms, as well as any customer-facing direct messages. 

As I mentioned beforehand, we have done all of the above. There was an in-app text that was sent to all our users in the United States with the same statement that you see in my screenshot. 

I can verify that your username was not placed into that bucket, most likely due to an issue/error on the system that we use to push out these messages not being able to verify your location. I have since corrected that isolated issue. 

Valeria TextNow Support 0 votes
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I'm going to go out on a limb and say that I was not the only one who did not get that message you say you sent out, based on the number of messages posted to the forum...

But at least YOU know I wasn't lying when I said I never got that message.  🤣🤣🤣🤣🤣

 

Dea H 0 votes
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Is there any time frame on a fix? I do not use social media, won't. I cannot text my husband or any of my family, this has gone on way too long. Update please????

Suzanne Batchelor 0 votes
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Hey Suzanne! We did send out an update on our channels, as well as on the app last night that the issue has been resolved :)

Please let us know if you're still experiencing any issues! 

Valeria TextNow Support 0 votes
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@Valeria - the issue appears to be resolved.

However I did not get the update that you say you sent about the issue being resolved

AGAIN.

👏   Kudos on your company doing such a stellar job.

Dea H 0 votes
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