If you're using a TextNow SIM card it will not work on a hotspot only device. You will need to a compatible smart phone to activate the SIM card.
hot spot device
Do I have to do something special to use my sim in a hot spot only device?
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Thank you Erin , I now have it in a smart phone . I understand you do not officially support hot spot / tethering . But could you activate it on my account so I can try it . I travel and would like to be able to connect my laptop to my phone. As I don't always have access to wifi where I am.
I just took a look at your account and see that you're currently using one of our SIM cards with your own phone! We can't activate the hotspot on that phone since it's a BYOD, but once you receive the new phone that you ordered from us today we can activate the hotspot on that new phone for you to try!
I just recieved my textnow phone . Could you activate the hot spot /tethering feature for me so I can give it a try . Thanks for all the help your support staff has been .
Hey Joe! I've activated it for you on our end :)
Thank you so much Valeria