Hey Derek! Your account seems to be free, in which case there are no cancellations needed.
For legal reasons, we can't permanently delete accounts, so your only course of action would be to simply log out of the account and delete the app if necessary.
Otherwise, we no longer have live phone or email support. You can reach our live chat support on textnow.com/wireless between 10am-5:30pm EST Mon-Sun.
If this is with regards to a different wireless account, you can cancel it without any hassle! Just log into your account online and follow these instructions :)