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The contact memo was lost

The name of my contact was lost and changed back to the original number.How to deal with it

raymen chow

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Hi Raymen,

What platform are you using where you're trying to save the contact information (Android app, iOS app, Web app)?

Please note that contact information cannot currently be saved to the web/desktop app. If you're trying to save your contact on an Android or iOS app those details should be saved to the Contacts app on that phone directly. Make sure that TextNow has permission to access your Contacts to enable that feature.

Erin TextNow Support 0 votes
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I have the same issue, I lost my phone number and all my contacts in it and I need to fin them. I’ll try to look in my contacts app. Are TextMe contact automatically saved there.
Thank you?

Natasha Fil 0 votes
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Hey Natasha! Unless you enabled the permission for your contacts app to be synced with your TextNow app, your contacts would not be saved there. 

However, with our app, losing your number would not delete your running conversations. Unless you are unable to sign back into the account with those conversations? 

Valeria TextNow Support 0 votes
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