Hey William! We do already use another company similar to Freshdesk, but we appreciate your feedback!
Integration with Freshdesk
Freshdesk does not have a North American SMS option. They do have FireText, but that is not available here.
Seems like it would be a great fit for TextNow!
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Valeria, I wasn't suggesting a service for you to use. I am looking to use Text Now as an app within Freshdesk. We would like our customer service reps to be able to text ticket responses to our clients. There is currently no USA service within Freshdesk that does that.
I do not believe that our business model currently supports such integrations, but you are welcome to send a request to the appropriate team at email@example.com!