Post

4 followers Follow
1
Avatar

Can't disconnect at the end of a call!

When making or receiving çalls, at the end of the call, whether using my tablet or cell phone, I am unable to hang up and disconnect the call. I normally have to power off the device to disconnect and end the call. I also experience the same problem when makiñg a call and attempting to hang up/disconnect before the call has been answered and while call is stiil ringing. This is so annoying. What can be done to resolve this problem? One of my friends that uses the free app is also experiencing the same problem.

Pam B

Please sign in to leave a comment.

5 comments

0
Avatar

Hey Pam! I see that you recently updated the app- is your issue still persistent? 

Valeria TextNow Support 0 votes
2
Avatar

I am experiencing this for the last 6 months, even updating to the latest version does not fix the issue. Im using a Samsung S9.

E . 2 votes
1
Avatar

I have also reset my phone to factory default and reinstalled the app and still having the same end call issue.

E . 1 vote
0
Avatar

Hey there! If the issue is still persisting, I'd please ask that you head over to our live chat support between 10am-5:30pm EST for further testing/assistance 

Valeria TextNow Support 0 votes